Additional Information: This hotel is owned and operated by an independent franchisee, Vail Resorts, Inc.. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
The Front Office Manager is responsible for running the day-to-day operations and leadership of the Front desk and Bell departments. This position is responsible for handling many of the administrative and operational duties of maintaining the Front Office Department. Customer service is a key responsibility, from guest arrival to departure, in accordance with The Hythe Luxury Collection by Marriott and Vail Resorts. This position is to plan, organize and monitor staff activities to ensure compliance with quality assurance standards set by the hotel.
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Job Responsibilities:
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Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor
Investigate complaints, evaluate corrective actions and implement plan to resolve and de-escalate conflicts.
Communicate effectively to provide clear direction to your team and co departments.
Manage finances of Front office operations including budget, forecasts and inventory.
Work with The Hythe Luxury Collection by Marriott /VR Leadership to maximize revenue & minimize expenses while providing the highest level of guest service.
Provide staffing, training, counseling and performance review for the Front Office department.
Ensure employees understand expectations and parameters. Celebrate exceptional service and encourage when improvement is needed.
Comply with all Resort policies, procedures and standards of operation.
Solicit employee feedback and review employee satisfaction results to identify and address employee problems or concerns. Help drive a positive work environment and culture.
Emphasize guest satisfaction- during all departmental meetings and focus on continuous improvement.
Capital budget, perform any additional tasks or projects as required.
Ability to drive and execute new programs while being thorough and efficient.
Able to schedule staff effectively and efficiently with CPOR
Other duties as assigned
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Job Requirements:
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Previous experience in managing a hotel/resort Front Office department
Minimum of 2 years of experience in Supervisory/ Management/Assistant
Microsoft Office Suite (Word, Excel, Outlook)
Advanced ability in English
Good communication, organization and time management skills.
Lift weight from 25-50 lbs
Ability to stand for extended periods of time
Must be available to work a flexible schedule for a 24/7 desk
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Job Benefits Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Referral Program Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) Free ski passes for dependents Critical Illness and Accident plans *Unlimited PTO * Marriott Explorer Discounts. $58,461.98-$95,791.58
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The salary range for this position is $58,461.98 to $95,791.58 annually.
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The application deadline for this position is 45 days after the date of this posting, April 27, 2026.
This company is an equal opportunity employer.
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