Position Summary

The Assistant Manager is a non-exempt, hourly frontline leader responsible for supporting daily site operations, driving membership sales performance, ensuring safety compliance, and supervising team members during assigned shifts.

The Assistant Manager may independently open and close the site and provides real-time coaching and operational oversight.

Essential Functions

Operational Leadership

Open and close the site in accordance with company procedures
Oversee shift operations to ensure safe and efficient vehicle flow
Monitor staff workflow and productivity during assigned shifts
Ensure service standards and quality controls are maintained
Monitor employee working hours and communicate overtime concerns to site leadership
Maintain operational readiness of equipment and facilities

Team Supervision & Coaching

Supervise team members during assigned shifts
Provide informal coaching and performance feedback
Reinforce company policies, safety procedures, and service standards
Escalate formal disciplinary or performance matters to the General Manager or designated leadership

Sales & Customer Experience

Drive membership sales performance and support site sales initiatives
Address routine customer concerns
Escalate significant customer issues to upper management

Safety & Compliance

Monitor work areas for hazards
Ensure compliance with safety policies and the Company’s Injury & Illness Prevention Program (IIPP)
Ensure incident reporting procedures are followed

Qualifications

Prior leadership experience in a fast-paced environment
Strong communication and coaching skills
Sales performance experience preferred
Ability to manage multiple priorities

Physical & Work Environment Requirements

Stand and walk for extended periods (up to 8 hours per shift)
Frequently bend, stoop, kneel, and reach
Frequently use hands and arms
Occasionally lift and move items up to 50 pounds
Work outdoors in varying weather conditions
Exposure to water, cleaning agents, and operational equipment

Reasonable accommodations may be made in accordance with applicable law.

This job description is not intended to create a contract of employment and may be modified at any time.

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