Director of Hotel Operations- Full Time, Hotel Front Operations (Harrah's SoCal)

Develop and implement business plans to achieve established standards for service, quality and profit for all operations of Front Office, Hotel Services, PBX, Laundry; Housekeeping, Valet, Wardrobe, and Spa departments, according to established standards to provide maximum customer / team member service and satisfaction while achieving financial goals.  

Responsibilities

• Develop and execute strategic business, financial, and capital plans that align with the resort's objectives and drive profitability across all hotel operations. 
• Identify and implement initiatives that increase occupancy, revenue, guest satisfaction, operational efficiency, and overall market competitiveness. 
• Analyze financial, operational, and service performance metrics, proactively adjusting strategies and presenting recommendations to senior leadership. 
• Oversee pricing, quality, marketing support, service standards, and operational processes to ensure an exceptional guest experience and strong business results. 
• Ensure hotel operations support casino marketing initiatives, VIP guest experiences, special events, and property-wide service excellence. 
• Establish, monitor, and maintain quality assurance, labor management, and cost control programs while ensuring compliance with company policies and budgetary guidelines. 
• Lead, coach, and hold departmental leaders accountable for operational performance, service standards, financial results, and team engagement. 
• Develop a high-performing leadership culture through succession planning, cross-training, career development, coaching, and regular performance discussions. 
• Foster an engaging, inclusive, and fun work environment that promotes employee satisfaction, retention, teamwork, and continuous improvement. 
• Lead all operations with integrity and accountability while ensuring compliance with applicable laws, regulations, and company policies.
   

Qualifications

• Bachelor's degree in Business, Hospitality Management, or a related field preferred. 
• Minimum five years of hotel operations experience, including 3-5 years in a senior management role. 
• Proven multi-department leadership experience in a hotel, resort, or casino environment of similar size and complexity. 
• Strong financial acumen with experience in budgeting, forecasting, labor management, and cost control. 
• Demonstrated ability to deliver exceptional guest experiences while maintaining high service standards. 
• Proven track record of developing leaders, promoting employee growth, and building high-performing teams. 
• Excellent communication, relationship-building, problem-solving, and customer service skills.
• Must be able to get along well with co-workers and work as a team.     
• Must present a well-groomed appearance.  

ADDITIONAL REQUIREMENTS

• Must be able to maneuver to all areas of the casino. 
• Must be able to work independently. 
• Must be able to work multiple projects concurrently. Candidate should be detail oriented, self-motivated and should be able to prioritize work appropriately. 
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts. 
• Must be able to work any assigned shift. 
• Must be able to deal effectively with diverse departments and have flexibility to work in an ever-changing work environment. 
• Must be able to speak distinctly and persuasively to others. 
• Able to write memos, letters, and reports.     
• Able to understand, interpret and analyze written and financial reports. 
• Must be able to maneuver to all areas of the casino and the retail shops.
• Must be able to read, write, speak and understand English. 
• Must be able to respond to visual and aural cues. 

Salary: Starting at $120k per year, depending on experience.

The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah’s Resort Southern California reserves the right to make changes to this job description whenever necessary. 

Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.