One Stop Operator

Job Description:

Essential Functions:

• Direct and coordinate all functions and daily operations of the One-Stop Career Center site in alignment with federal, state, and local workforce strategic plans.
• Provide vision, leadership, and functional supervision to staff and co-located partner agencies to ensure integrated, high-quality service delivery.
• Promote cross-functional teams across funding streams, collective bargaining agreements and governmental regulations.
• Provide recommendations to improve service delivery through best practices and continuous improvement initiatives.
• Participate in local, regional, and statewide workforce system workgroups.
• Establish and maintain effective working relationships with WIOA, TANF, and other mandated partners, as well as community organizations, elected officials, employers, unions, educators, and public/private agencies.
• Coordinate and lead partner meetings and establish committees to address operational and service delivery needs.
• Support development and implementation of Memorandums of Understanding (MOUs) and Resource Sharing Agreements (RSAs).
• Lead employer engagement and business service initiatives to meet local workforce and economic development needs.
• Build employer relationships, promote available business services and coordinate hiring events, employer panels, sector partnerships, and candidate pipelines.
• Participate in public relations activities and community outreach to promote awareness and utilization of One-Stop Career Center services.
• Manage and monitor customer experience initiatives, surveys, and feedback to inform decision-making.
• Develop orientation and ongoing professional development programs for staff.
• Oversee facility management, including site floor plans, safety compliance, equipment inventory, security, and IT coordination.
• Establish and enforce operational policies related to office hours, confidentiality, health and safety and emergency preparedness.
• Ensure compliance with all federal, state, and local workforce regulations, policies, and certification requirements.

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.