PA LEHIGHVALLEY-Business Services Manager

Job Description:

Essential Functions

· Manage Business Engagement Services Team (BEST) to provide oversight of participant recruitment and job fulfillment process to meet identified workforce needs. Overall responsibility for building business relationships with current, former and new customers.

· Provide functional supervision and coordination of the Business Services team, Business Service Coordinator, Work Based Training Developers, Recruiter Coordinator and Recruiters to deliver optimal job matching and placement services

· Act as primary Business Services Liaison with Lehigh Valley employer base and Workforce Board Lehigh Valley

· Perform employer outreach to inform business and industry of PA CareerLink® Lehigh Valley complement of services and train employers on the state’s online job matching system

· Conduct initial and follow-up employer visits as necessary to build and maintain ongoing employer relationships

· Orient local employers to PA CareerLink® services, financial resources, and available training programs

· Meet with Employer Subject Matter Experts (SME) to build Job Task Analysis (JTA), and utilize Skilldex to complete JTA, and include in all on-the-job training (OJT) contracts

· Create and maintain business folders on CWDS, entering all employer information and employer contacts into all appropriate systems so as to monitor employer activities

· Work with the state’s Apprenticeship and Training Office (ATO) in creating registered apprenticeship and pre-apprenticeship programs

· Maintain monthly On-the-Job Training (OJT), Subsidized Employment, Incumbent Worker Training (IWT), and Apprenticeship invoices and annotate expenses in the appropriate program checkbook

· Schedule and oversee hiring events, focused recruitments for employers and sector driven job fairs

· Interface with CareerLink functional teams across departments and employees

· Provide support to partners within PA CareerLink® and the local region, facilitating gatherings to disseminate local labor market information

· Provide customer service surveys to employers and follow up on any requested action items

· Provide, as required, target estimates or goals and periodic progress reports related to employer services

· Develop a network for potential business leads within a centralized tracking system

· Represent PA CareerLink® Lehigh Valley at conferences, meetings and social functions as required

· Meet performance criteria on a weekly, monthly and annual basis

· Other opportunities as available

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.