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Job Description:
Title: Program Manager Classification: Exempt Scope of Position · Manage and coordinate comprehensive program participant services throughout clients’ enrollment. Provides excellent customer service to internal and external clients and leadership and direction to program staff Essential Functions · Oversee program staff to ensure outreach and intake, case management, job placement, data handling and follow-up services of participants are met while adhering to program policies · Provide mentorship to staff and model positive communication techniques to resolve client issues of program engagement and attainment of employment and training goals · Supervise program staff to monitor contract regulations are being followed and targets met · Assist in the development and implementation of removing client barriers as identified on the employment development retention plan · Review and approve program eligibility determination · Coordinate regularly with members of partner agencies to promote program services and address individual participant concerns · Facilitate tract and functional team meetings to ensure timely dissemination of information and effective use of program resources · Generate required reporting to evaluate and assess program performance · Strategize and implement processes for improvement to meet or exceed contract benchmarks · Provides positive vision for required changes during program operation. · Track components of program funding and support services · Address human resource and staff concerns in partnership with the Deputy Director · Aide in writing and development of contracts · Interpret and monitor local, state, and federal regulations as applied to programs · Assist with recruitment and outreach to market programs and CareerLink services · Supervise functional team members to align with program needs · Other opportunities as available Education and Experience Requirements · Bachelor’s degree in business, education, human services or related area is required · Excellent communication and problem solving skills · Ability to gather and synthesize information from multiple sources · Must have notable experience in team-oriented environment · Proficiency in Microsoft Office with a high proficiency in Microsoft Excel and Access · Minimum of 3 years of professional experience in public administration, human services or a related field, with at least one year of management or supervisory experience in workforce development · Clean driving record and reliable transportation requiredEDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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