Receptionist

POSITION TITLE:                                RECEPTIONIST

REPORTS TO:                      Controller / General Manager

SUMMARY

Responsible for answering the company phones and greeting visitors.  Serve as the first point of contact for new visitors and callers to the company. 

DUTIES AND RESPONSIBILITIES

• Answer the phones in a friendly, helpful, and efficient manner.
• Greet vendors, customers, applicants, etc. and direct them to the appropriate company personnel.
• Open and distribute company mail.
• May have certain accounting / bookkeeping functions.
• May have some HR functions, including scanning personnel files.
• Comply with company policies and procedures.
• Additional duties as assigned by management.

EDUCATION and/or EXPERIENCE

High school diploma or GED

Two years general office experience

A friendly, professional image and demeanor.

Experience with MS Word

Good phone voice and demeanor

Candidates are PREFERRED who offer the following:

At least 6 or more months of experience as a front desk receptionist.

Two or more years experience with MS Word and knowledge of MS Excel

Self-motivated; ability to work with minimal supervision

Spanish as an additional or second language

LANGUAGE SKILLS

Excellent speaking and phone communication skills.  

PHYSICAL DEMANDS

Employee is regularly required to walk and talk and hear.  The employee is frequently required to sit and stand.  Vision requirements include:  close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job.

While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, moving mechanical parts, and fumes or airborne particles.  The noise level in the work environment is usually loud.

PERFORMANCE MEASUREMENTS

The performance of the Receptionist will be measured as follows:

Operating standards - The employee will need to meet or exceed the Operating Standards set in the area of administration.  Such standards will be set annually and communicated to the assistant.

Personal growth - Each year there will be professional goals developed and agreed to by the Receptionist/Assistant and Plant Manager/General Manager.

Employee relations – The employee will be evaluated regarding behaviors associated with appropriate human interaction, respect and communication and ability to exercise discretion.

Equal Employment Opportunity/Affirmative Action Employer/Veterans/Disabled

Pratt Industries is America’s 5th largest paper and packaging company with more than 6,500 highly skilled employees dedicated to the environment and sustainability. Pratt Industries is one of the largest corrugated packaging companies in America, with sophisticated manufacturing facilities in more than a dozen states. The company operates three of the most modern, cost-effective paper mills in the country, as well as a series of sheet and box plants strategically placed throughout the United States offering a wide range of creative packaging solutions. Pratt Industries is committed to recycling and the environment by “harvesting the urban forest."

Pratt Industries offers competitive compensation plans with incentive opportunities, full benefits package including medical, dental, vision, life, disability, FSA, All State, Pre-Paid Legal, and 401(k) with company match, paid vacation, and paid holidays.