Location: Van Wert, OH
Work Model: Hybrid
Position type: Full time - salary

We’re a team of employees passionate about delivering best-in-class customer service and driving innovation in claims management. Integrity, relationships, and excellence are at the heart of everything we do.

Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do!

Key Responsibilities of the Role

Reviews and processes policy quotes, issues, changes, renewals, Certificates of Insurance, Motor Vehicle Reports, and other transactions for Property, Inland Marine, Liability, Worker’s Compensation, and Auto Fleet risks.
Works with clients to deliver risk management strategies that fit their risk profiles
Upsells and cross-sells current customers, as well as selling warm leads to prospective customers
Recognizes, understands, and responds to the needs of our internal and external customers
Manages high level relationships with insured while maintaining account integrity and database accuracy
Provides proactive hospitality in all customer interactions, including phone calls and emails.
Maintains communication with clients to identify changing needs in services, property, or account information
Services incoming calls, emails and customer requests
Consults with prospective clients to discuss and understand their insurance needs.
Explains the insurance products available, the different coverage types, and the benefits of each plan.
Builds a positive relationship with the agencies you represent
Provides monthly reports to agency contacts via Soapbox video
Performs specialized tasks and projects, occasionally leads non-complex projects and project teams
Tests new products and processes as needed
Tracks insurance claims to ensure client and company satisfaction (ability to discuss claim situations with clients)
Identifies & implements process changes or improvements that lead to cost savings and/or efficiencies
Active involvement of training teammates on tasks as assigned

Required Qualifications

Ability to obtain and maintain a Property & Casualty (P&C) Agency license within 60 days of employment
Bachelor’s degree in Business Administration or related field and 2 years of collective insurance industry experience
Or 3 years of collective insurance industry experience

Preferred Qualifications

Experience in servicing commercial lines policies
Ability to rotate into extended phone coverage shift as assigned
Available for occasional overnight travel

Knowledge, Skills, and Abilities

Ability to professionally interact with our customers
Ability to build rapport with each customer, both internal and external, by actively listening and responding to their needs
Ability to investigate, gather facts and information, and analyze coverage
Understand the importance of capturing data
Possess an innovative and continuous improvement mindset
Possess a positive, professional, cooperative, and quality-conscious service attitude
Ability to work under pressure, deal with interpersonal conflict, and handle a heavy workload
Possesses analytical and problem-solving skills
Possesses verbal and written communication skills, including negotiation, presentation, and influence skills
Ability to understand Central Insurance’s policies and processes

Total Rewards

Central establishes base pay based on several factors including labor market data and an evaluation of candidate qualifications relative to role requirements. Base pay is one component of a comprehensive total rewards package designed to support employees’ financial, health, career, and retirement objectives. Central provides extensive health and wellness benefits to promote flexibility, work-life balance, and long-term financial security. For more information, see Central Insurance Benefits

Work Authorization
Central will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer
It is the policy of Central that all recruiting, hiring, training, compensation, overtime, job classification and assignment, facilities, promotions, transfers, employee treatment and all other terms and conditions of employment shall be maintained in a manner which will not discriminate against any person because of race, color, age, sex, national origin, ancestry, religion, marital status, military status, or disability. The applicant should respond to questions on this application in a way that will not divulge such information. #LI-SB1 #LI-Hybrid

Learn more about this Employer on their Career Site

CL Account Consultant