Customer Service Representative I

The Neil Jones Food Company is seeking a Customer Service Representative I at our corporate headquarters in Vancouver, WA. The Neil Jones Food Company processes superior quality, fresh packed, vine-ripened California tomatoes and Pacific Northwest fruit. With headquarters in Vancouver, Washington, NJFC has been providing our nation’s discerning foodservice, retail, industrial and institutional customers the finest quality canned and pouched products for over 35 years. NJFC operates three production facilities: Northwest Packing in Vancouver, WA.; San Benito Foods, in Hollister, CA; and Toma-Tek in Firebaugh, CA.

 

Summary:  

Responsible to handle all aspects of daily order fulfillment and general order management for assigned area/region of responsibility; assists customers with various requests for information; coordinates orders/deliveries with Brokers and Regional Sales Managers, warehouse personnel and supply chain/logistics as needed to provide timely service to customers.

 

Key Responsibilities: 

• Enters orders into order fulfillment system according to internal processes.
• Utilizes Order Notes in order fulfillment system to document issues.
• Confirms orders back to customers within the 48-hour timeline
• Follow order through start to delivery process for high level of customer satisfaction
• Coordinates with Supply Chain and Logistics/Transportation teams to ensure product availability for customer requirements.

 

Requirements: 

• Knowledge and understanding of order fulfillment process and procedures and Company product lines.
• Ability to use PeopleSoft order fulfillment application.
• 1 year office administration experience.
• 2 years’ customer service or sales and marketing experience in an internal service role.
• Working knowledge with Microsoft Office applications, particularly Outlook Email, Word and Excel.

Benefits: 

• Medical, Dental, & Vision coverage
• 401(k) match with Traditional & Roth options available
• Company paid Life and AD&D insurance
• Employee Assistance Program
• Numerous other voluntary insurance products available
• Convenient location, 2 miles west of downtown Vancouver
• Free parking

 

Applicants have rights under Federal Employment Laws

Family and Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO)

Employee Polygraph Protection Act (EPPA)

 

The Neil Jones Food Company participates in E-Verify

E-Verify Participation

If You Have the Right to Work, Don't Let Anyone Take It Away

 

We are an Equal Opportunity and Fair Chance Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, disability, age, citizenship status, genetic information, military or veteran status, and other protected status under applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees.