The Way We Live. We strive for excellence in everything we do in life. Our crafted drinks are a way we show respect for our customers and ourselves. They are the beginning of a relationship built on trust and care that through time grows to see our stories unfold in our city. As part of local communities, each Black Rock Coffee Bar team finds ways to serve their neighborhoods. And by doing so we help raise the bar for relationships and compassion. As relationships grow, so does accountability. We hold each other to higher standards for the good of all. Whether it be care for nature, care for those in need, or just a sincere desire to see others do well, we learn to expect a lot from each other and a lot for our customers. Our priority at Black Rock is not for others to know who we are and what we do... but for others to allow us to know them, to add fuel to their story, and to share in the journey.

Job Title and Reporting: Fulfillment Coordinator/Delivery Driver
Reports To: Warehouse Manager
FLSA Status: Hourly/Non-Exempt/Full-Time
Compensation: $19.23 per hour/Bonus Eligible
Location: Vancouver, WA (on-site)

Position Overview. The Fulfillment Coordinator supports warehouse operations and serves as the primary delivery partner for store orders throughout the local market. This role is responsible for safely transporting products to stores using a Company vehicle while also supporting warehouse fulfillment activities, including order picking, packing, inventory handling, and shipping. The Fulfillment Coordinator ensures accurate, on-time deliveries, maintains a safe and organized work environment, and communicates effectively with stores and internal teams to provide reliable operational support.

Services and Duties. As Fulfillment Coordinator, you will support daily warehouse operations, with the primary responsibility of delivering store orders to local Black Rock Coffee Bar locations. Essential duties include, but are not limited to:

Safely deliver store orders to local Black Rock Coffee Bar locations using a Company vehicle, ensuring deliveries are accurate, timely, and handled with care.
Load, unload, and verify store orders prior to departure, confirming order accuracy, product quality, and completeness.
Pick, pack, and prepare store and approved channel orders accurately and on time based on established standards and delivery schedules.
Process orders in designated systems and ensure order details match the request (items, quantities, shipping method, delivery notes).
Generate shipping labels, prepare cartons, and stage outbound shipments correctly.
Verify product condition, correct labeling, and packing quality to prevent damage and returns.
Communicate delivery or order issues (i.e., shortages, substitutions, delays, etc.) to the appropriate department in a timely manner.
Receive, stock, and rotate inventory using proper handling practices and designated storage locations.
Support cycle counts and inventory accuracy by following count procedures and reporting variances.
Maintain a clean, organized, and safe warehouse environment, including end-of-shift cleanup and proper disposal of waste.
Operate warehouse equipment as assigned and trained, including pallet jacks, hand trucks, and forklifts as applicable.
Follow all Company safety policies, food safety handling expectations, vehicle safety requirements, and facility procedures at all times.
Cross-train in related warehouse functions to support operational coverage and business needs.
Participate in product quality processes as assigned, including quality checks, lot tracking, and cupping support.
Black Rock Coffee Bar reserves the right to add or modify duties and responsibilities at any time and at its sole discretion.

Professional Development. At Black Rock Coffee Bar, professional development is a key driver of success. We seek individuals who demonstrate strong business maturity, embrace innovation, and confidently recommend ideas while thoughtfully evaluating risks and outcomes. In this role, you are expected to:

Demonstrate ownership and accountability by proactively identifying issues, addressing gaps, and escalating challenges while monitoring progress against strategic initiatives.
Think strategically and creatively, identifying opportunities to improve how we communicate, train, and support the field while balancing practicality and execution.
Communicate with influence and clarity, consistently presenting updates on projects to cross-functional teams and leaders with confidence, enthusiasm, and precision.

You will model collaboration and thoughtful participation, contributing to both company growth and the development of those around you. A continuous improvement mindset is essential. Seeking feedback, applying lessons learned, and adjusting approaches to drive better outcomes over time.

Skills and Competencies. To succeed in this role, you must bring strong attention to detail, reliability, and a commitment to providing exceptional service to both stores and internal partners:

Valid driver's license with an acceptable driving record required.
Ability to safely operate a Company vehicle while delivering products to multiple store locations.
Strong attention to detail with a focus on delivery accuracy, order quality, and inventory integrity.
Ability to prioritize tasks and consistently meet daily delivery and fulfillment schedules with minimal supervision.
Clear written and verbal communication skills with a service-oriented mindset.
Ability to follow standardized processes while adapting quickly to changing priorities and business needs.
Comfortable working on your feet for extended periods in both warehouse and delivery environments.
Basic computer skills and comfort using order processing and shipping systems (training provided as applicable).
Experience in delivery, warehouse, fulfillment, shipping, inventory, or logistics operations preferred.
Forklift experience preferred (certification required if operating a forklift).
Strong work ethic, dependability, and commitment to safety.

Success Indicators. Success in this role is demonstrated through measurable performance outcomes such as:

Safe, accurate, and on-time delivery of store orders with minimal delivery or fulfillment errors.
High order accuracy with minimal packing errors, damages, or re-shipments.
Inventory handled and stored correctly with strong count accuracy and reduced variances.
Consistent adherence to warehouse, food safety, and vehicle safety standards.
Strong partnership with stores and internal teams through reliable service, clear communication, and dependable support.

Work Environment. This role is on-site in a warehouse environment and requires physical work and consistent coordination with the warehouse team:

Work performed primarily in warehouse and storage areas with varying temperatures, noise, and physical activity
Prolonged periods of standing, walking, bending, reaching, and lifting
Ability to lift and carry up to 50 pounds and maneuver heavier loads with a hand truck or pallet jack (up to 150 pounds with equipment)
Frequent use of hands for grasping, handling packages, labeling, and operating equipment
Ability to operate computer and shipping systems as part of daily work

Benefits. Black Rock Coffee Bar offers a comprehensive benefits package including:

Paid Time Off
Performance-based bonus opportunities
401(K) Retirement Savings Plan with company match for eligible* team members
Health insurance (medical, vision, dental) options for you and your family
Pet insurance and Discount Programs because we know pets are family too!
Long-Term Disability, Life, and AD&D coverage options
Paid holidays
Employee Assistance Program (EAP)
Ongoing professional development and training opportunities
Discount program on childcare, recreation, lifestyle brands, and more
Free drinks to keep you energized!

*Team members who complete 1,000 hours within a consecutive 12-month service requirement and have attainment of age 21, are eligible for 401(K) participation.

Additional Information. By submitting your application and/or resume, you are indicating that all information is true and correct. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed.

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time.

Black Rock Coffee Bar is an at-will employer. If you are hired, this means your employment is for an indefinite period and it is subject to termination by you or Black Rock Coffee Bar, with or without cause, with or without notice, and at any time. Nothing in this policy or any other policy of Black Rock Coffee Bar shall be interpreted to conflict with or to eliminate or modify in any way, the at-will employment status of Black Rock Coffee Bar employees.

Black Rock Coffee Bar values diversity in its workforce and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or based on disability.

Learn more about this Employer on their Career Site

Fulfillment Coordinator-FULFILLC