Medical Billing Representative - Insurance Follow Up

Vancouver Clinic is hiring a Patient Account Representative to join our Patient Financial Services team. In this role, you’ll work outstanding insurance claims with no payer response, claim edits, and claim form denials while helping maintain accounts receivable at acceptable aging levels through prompt follow-up on unpaid and denied claims. You’ll also answer billing-related phone inquiries, review credit balances for possible refunds, process insurance correspondence and explanations of benefits, submit claims, denials, and rebills accurately and on time, correct patient accounts to support clean claim submission, maintain work queues, communicate with insurance companies regarding claim follow-up, update insurance information, and support patients and payers with professionalism, accuracy, and strong working knowledge of health insurance plans, policies, and procedures. 

Location: The VIC* (18110 SE 34th St - Vancouver, WA 98683), potential to work remotely after successful completion of training.

Schedule: Monday through Friday, 8:00am to 5:00pm.

Hiring range is generally between $21.70-$26.00, and placement in the range depends on an evaluation of experience. 

Requirements: 

• High school diploma or equivalent. 

• Minimum of one year of experience in health care accounting within a medical office required. 

• Customer service experience required, preferably in a healthcare or call-center setting. 

Additional details: *The Patient Account Representative team has the potential for off-site work after successful completion of training and meeting the requirements for working off-site.  This requires an employee to live in the local Vancouver, WA or Portland, OR area and have a secure home network with minimum upload (5 mbps) and download speeds (25 mbps).  

This position may require that employees have and maintain an activated smartphone that receives text messaging and/or ability to have a required app such as authenticator apps as some job functions require use of multi-factor authentication (MFA).

Vancouver Clinic provides care across a wide range of medical decisions.  This includes care and opinions on vaccinations, reproductive health, end-of-life decision-making, and gender affirming treatment.  The ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas, is an essential function of all positions at the Clinic. 

Pay Range:

The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.

We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.). We also offer a 401k retirement plan, along with an employer matching contribution up to 4%. Compensation packages and time off programs vary and are dependent on factors such as department, position type, primary work state and FTE. Contact your Recruiter for full information.

Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. Applicants must be authorized to work for any employer in the U.S.  We are unable to sponsor or take over sponsorship of an employment visa at this time.

Vancouver Clinic is an alcohol and drug-free workplace.  Offers are contingent on successful completion of background screen and immunization requirements.