Membership Coordinator

Description

 Why Should You Apply?

• Free Household Gym Membership
• Free Group Fitness Classes
• Free Pool Access
• Free HydroMassage (ages 18+)
• Program Discounts
• Paid Sick Leave
• Retirement
• Tuition Reimbursement Opportunities
• Opportunities for Growth/Leadership
• Engage with Your Community

Job Responsibilities:

Under the supervision of the Leader of Healthy Living, the Membership Coordinator supports the daily operations of the Welcome Center and Member Services. This role assists with leading the membership team & building supervisors, onboarding new members, ensuring exceptional customer service, supporting community engagement efforts, and contributing to the welcoming, inclusive environment of the YMCA.

Requirements

Essential Functions:

• Demonstrate excellent time management and communication skills in person, via email, and by phone.
• Support the hiring, training, and development of membership staff and volunteers.
• Maintain strong, friendly relationships with members, staff, and guests.
• Assist with membership growth strategies, including outreach, onboarding, and engagement initiatives.
• Respond promptly and thoughtfully to member inquiries, feedback, and concerns.
• Ensure the Welcome Center is clean, organized, and staffed to meet member needs.
• Monitor and report on membership trends and program data.
• Collaborate with internal departments to ensure seamless member experiences.
• Represent the YMCA mission in all interactions, demonstrating compassion, professionalism, and care.
• Support marketing efforts and community events when needed.
• Participate as an active member of the branch leadership team.

Minimum Qualifications:

• Must pass YMCA background check
• Experience in customer service, hospitality, or administrative support (YMCA experience a plus)
• Strong interpersonal and problem-solving skills
• Proficiency with technology (email, scheduling, and point-of-sale systems)
• Availability to work a flexible schedule, including evenings and Saturdays

Preferred Qualifications:

• Associate's or Bachelor’s degree in business, hospitality, or related field preferred
• Two to four years of experience in customer service and staff supervision