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- Candidates must live in vicinity of Research Triangle Park, NC or Chicagoland area. Preference will be given to NC applicants.Â
- Uses knowledge and relationships from guiding post-sales implementation of Testing, Inspection and Certification (TIC) products and services to collaborate with account owner on renewal strategy and inform planning for expansion opportunities.
- Coordinates post-sale activities to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
- Serves as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts.
- Builds trust, transparency, and loyalty with customer contacts. Directs feedback internally when appropriate.
- Connects customer personnel to relevant UL personnel when applicable.
- Takes ownership of a variety of product, investment, and technical issues and ensure complete resolution from the customers perspective.
- Supports implementation and fulfilment teams to deliver solution to customer post-sale.
- Collaborates with internal resources until an issue is resolved and communicated to customer.
- Builds an internal UL problem solving network, works under moderate guidance and engages internal personnel to problems, improve delivery, etc.
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