Description

Join a team that’s transforming lives. RS Medical has empowered more than 1.5 million patients to live pain-free, active lives — all from the comfort of their homes. We design and build prescription-grade medical devices that deliver effective pain relief and muscle rehabilitation, helping individuals with severe musculoskeletal conditions access safe, on-the-spot treatment when they need it most—right from home.

We are seeking a detail-oriented and dependable Billing Assistant to support our billing team with a variety of administrative and operational tasks. This role is responsible for handling incoming and outgoing correspondence, managing documentation, assisting with billing processes, and ensuring timely and accurate communication with patients, payors, and attorneys. This position is primarily office-based, with occasional remote work opportunities depending on business needs.

What You’ll Do

Open, sort, and route incoming mail
Distribute incoming faxes and manage outgoing fax communications
Collect mail from the post office as needed
Handle in-office mailing tasks, including responses to:
- Insurance correspondence
- Attorney requests
- Verification requests and subpoenas
Scan and attach correspondence to patient files in Salesforce
Submit claims via fax or mail as required by payor accounts
Respond to medical records requests and issue invoices accordingly
Send attorney follow-up letters and lien request follow-ups
Update tasks and maintain accurate records in Salesforce
Prepare and send new files to attorneys
Manage new case files through initial stages until shipment, as needed
Respond promptly to patient and payor inquiries
Maintain accurate patient and payor information, including documenting all communications
Assist with appeals by compiling and submitting supporting documentation
Follow company billing policies and procedures consistently
Communicate any potential issues to the Billing Manager in a timely manner
Perform additional duties and special projects as assigned

Requirements

What You’ll Bring

Prior experience in a medical office or medical billing environment is preferred, but not required
Comfortable working with computers, phones, and standard office equipment
Proficiency with email and Microsoft Outlook
Strong keyboarding and data entry skills
Excellent verbal and written communication skills
Highly organized, self-motivated, and reliable
Flexible and adaptable with strong problem-solving abilities
Ability to work both independently and collaboratively in a team environment
Good math and reading comprehension skills
Strong willingness to learn and grow professionally
Ability to maintain regular in-office attendance

Physical Requirements

Work is performed in a general office environment
Frequent sitting, typing, and use of hands/wrists for repetitive motions
Regular talking and use of communication devices
Occasional standing, walking, bending, and squatting
Ability to lift, carry, push, or pull up to 10 lbs occasionally
Requires general vision and hearing capabilities

Why Join RS Medical?

Supportive and collaborative team environment
Opportunities to learn and grow within medical billing and healthcare operations
Exposure to legal and insurance billing processes
Occasional flexibility with remote work

Learn more about this Employer on their Career Site