Referral Specialist (RN or LPN)

The VNA of the Treasure Coast provides compassionate, innovative care of the highest quality, setting the standard for patients and caregivers needing private care, home health, hospice, and community health services.

Together, we provide the highest quality patient care.

Come be a part of the VNA team! We are a mission-minded non-profit organization that has been committed to making a difference in the community we serve since 1975!

The VNA offers its associates a competitive array of benefits and perks such as:

• Competitive pay
• Up to 18 paid days off accrued in first year, 6 observed holidays
• Competitive rates and plans for health, dental, and vision insurance
• Employer paid term life insurance
• 403b retirement plan with company match after one year
• Complimentary access to VNA Mobile Health Clinic
• Tuition reimbursement after one year of service
• Free CEU credits
• Immediate Access to Employee Assistance Plan (EAP)
• Several local and national discounts

The VNA is seeking a full-time Referral Specialist (RN or LPN) to work in our Vero Beach office. This position will coordinate and process appropriate home health and hospice referrals assisting in continuity of care. Navigate through partnering facilities, such as the hospital’s case management department and/or with other facility personnel to support next steps for continuation of care. Utilize broad knowledge of community resources to also assist with community referrals as well as educating others about the services the VNA provides. Incorporate and demonstrate the Core Values of the VNA – Integrity, Collaboration, Accountability, Respect, and Excellence at work and whenever representing the VNA.

Responsibilities

• Work and plan through the hospital and other care facilities case management department and with personnel of the facility to coordinate VNA home health.
• Obtain thorough collection of data and complete appropriate referral intake form for appropriate company. Obtain appropriate insurance or fee status information for all patients and submit to appropriate finance department personnel.
• Involve patient, significant others, hospital personnel and physicians in active and appropriate home care planning.
• Notify VNA office regarding admissions and coordinate any services available through VNA that the patient will need.
• Obtain necessary third-party payor information for billing department and obtain necessary financial information for patients being admitted to Hospice House.
• Notify Schedulers and Patient Care Managers of outpatient surgical patients as well as care team and appropriate physician liaisons of potential hospitalized patients.
• Interact with representatives in coordinating durable medical equipment and/or home IV therapy for patients.
• Serve as the agency representative to health institutions and agencies in the community to enhance community education.
• Participate in QA activities as assigned, such as utilization review committee.
• Cover phone in referral center and assist with processing of referrals, as required.
• Follow protocol of facility to properly access patient records while complying with HIPAA and confidentiality standards
• Provide orientation of new staff to referral center when assigned.
• Attendance in required meetings.
• Navigate and process incoming faxes via FORCURA and incoming referrals via NAVI and Careport, along with possible future computer programs as needed by the agency.
• Display a working knowledge of HCHB workflow involved for intake department.

Qualifications

• Current RN or LPN license in the State of Florida
• Previous home health experience preferred
• Basic computer skills required

*This position requires screening through the Care Provider Background Screening Clearinghouse. For more information, please visit https://info.flclearinghouse.com

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending accounts
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance