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The Gate Attendant supports event operations at the Jackie Robinson Training Complex by managing guest entry points, selling tickets, directing guests, and providing a positive and welcoming first impression during Spring Training, tournaments, and special events.
Responsibilities
- Sell tickets at designated entry gates in accordance with established procedures
- Direct guests to appropriate parking areas, fields, and facilities
- Accurately prepare, balance, and reconcile assigned gate banks at the start and end of each shift
- Verify ticket envelopes to ensure correct ticket counts prior to distribution
- Answer guest questions, resolve basic issues, and provide high-quality guest service
- Communicate effectively with VIPs and special guests as directed by Operations leadership
- Maintain awareness of event operations and escalate issues or concerns to the Senior Coordinator, Facilities & Event Operations
- Perform other duties as assigned by Operations leadership
Qualifications and Skills
- Previous cash-handling experience preferred
- Strong verbal communication and customer service skills
- High level of attention to detail and accuracy
- Ability to work independently with minimal supervision
- Availability to work irregular hours, including nights, weekends, and holidays
- Ability to work outdoors in varying weather conditions for extended periods of time
Top MLB Perks
- Discounts on MLB and JRTC merchandise
- Complimentary or discounted tickets to special events at JRTC
- JRTC Employee & Family appreciation events
The Jackie Robinson Training Complex (JRTC), operated by Major League Baseball (MLB) located in Vero Beach, Florida, serves as a year-round hub for amateur development initiatives and events designed to diversify and strengthen the talent pipelines of baseball and softball. We are the permanent home to several signature youth-focused events and programs, such as the Nike RBI World Series and the Hank Aaron Invitational, which teach players how to succeed on and off the field. The historic facility, formerly known as Dodgertown, was renamed Jackie Robinson Training Complex in honor of its trailblazing namesake.
Please note: All job offers will be based on successfully completing a background check.
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Why MLB?
Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the major leagues, MLB takes the same approach as teams do with their players: empowering our “workforce athletes” to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing America’s pastime to best serve its fans for decades to come.
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Applicants requiring a reasonable accommodation for any part of the application and hiring process, please email us at accommodations@mlb.com. Requests received for non-disability related issues, such as following up on an application, will not receive a response.
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