Deli Department Deli Manager Store Manager, Deli Specialist Non-Exempt To provide quality customer service by directing and supervising the activities of all Deli Department personnel to achieve the sales and profit goals established for the department; to maintain and operate the Deli Department in an efficient manner within store policies. o Friendly o Strong leadership skills o Excellent customer service skills o Good communication and listening skills o Attention to detail and organization o Ability to lift (up to 50 lbs) o Ability to bend, stoop, and reach o Math skills necessary to supervise and handle department operations o Performs duties in a safe and efficient manner. o Ensures that all department personnel are trained in the store's method of performing department activities. o Follows approved Deli Department plans for effective space management based on product movement, consumer demand, and on profitability. SECTION: DOCUMENT NUMBER: 18-01-09 SUPERMARKET JOB DESCRIPTION TAB: JOB DESCRIPTIONS SUBJECT: ELI MANAGER D __________________________________________________________________________________________________________________________________________________________________________________________________ o Monitors the receiving and unloading of Deli merchandise to: 1. Ensure that Deli receiving accurately reflects the items and counts listed on vendor invoices 2. Ensure accurate billing and pricing 3. Check products to confirm quality, count, and condition 4. Enforce receiving procedures according to store policy o Orders and maintains inventory to ensure freshness, product quality and turnover to maximize sales and minimize out-of-stocks or overstocks. o Ensures that refrigerated cases and other displays are stocked and properly faced at all times in accordance with department standards. o Plans and displays merchandise in an attractive, neat and colorful manner. o Ensures that perishable merchandise is rotated in accordance with department policies and product code dates. o Ensures that all signs and prices are maintained accurate and are correctly positioned over each respective product. o Handles damaged and spoiled products according to department procedures and assists in controlling the level of these goods. o Ensures Front End (POS) accuracy and integrity. NOTE: This job description is not intended, and should not be construed, to be an all-inclusive list of responsibilities, skills, efforts or working conditions associated with the job. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties as necessary. DATE: FEBRUARY 5, 2004 ©2004, IGA Institute PAGE: 2 OF 3 SECTION: DOCUMENT NUMBER: 18-01-09 SUPERMARKET JOB DESCRIPTION TAB: JOB DESCRIPTIONS SUBJECT: ELI MANAGER D __________________________________________________________________________________________________________________________________________________________________________________________________ o Monitors and enforces a regular and effective housekeeping and sanitation program that meets the standards established by the department and all-applicable health regulations. o Evaluates and reacts to performance issues and actively recruits as necessary. Executes performance appraisals, supports a counseling program and training of new employees. o Participates in training activities to increase personal skill level, improve overall department processes and customer service. o Meets the physical requirements to perform the job functions listed above. EDUCATION/EXPERIENCE o High school education is a minimum requirement, including some college courses. o Should have at least three years of experience in Deli Department operations. o Be thoroughly familiar with all products carried in the Deli Department.

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Deli Manager