Office Associate III-AS/APS

Title Description:

General Description and Conditions of Work:

This is a full time clerical position under the supervision of a Family Services Supervisor that performs a broad variety of office and program support responsibilities that require applying some program knowledge, office and administrative practices, policies, and procedures to perform specific office support activities.  

Responsibilities include: Types or transcribes correspondence, memos, minutes, reports, recordings, or notes for the Guardianship, Adult Services and Adult Protective Services programs as necessary;  Sets appointments for interviews or meetings; Records inventory, statistical or fiscal data in a variety of formats and compiles informational reports as needed; Handles or contributes to reports and other documents, including fiscal and personnel documents; Provides information to customers regarding programs and policies of the department; handles inquiries from others regarding services; Performs research in automated case management and paper systems; Sets up and organizes files; Purges records; Maintains filing systems; Troubleshoots minor computer problems sufficient to resolve or submit service requests; assists with helpdesk tickets; Prepares purchase orders and other internal documents; and processes items for payments and handles petty cash. Provides fleet management for the Waynesboro office.

KNOWLEDGE OF: Office and administrative practices, policies and procedures as related to Adult Services and office support activities; spelling, grammar and punctuation; office terminology, procedures, and equipment technology and office software programs. 

SKILLS:  Operating a personal computer, printer, scanner, and a variety of standard office machines and equipment. Some skill in performing basic maintenance of computer system and general office equipment to include some troubleshooting of automation equipment problems. 

ABILITY TO:  Organize information and develop/maintain records in various formats; communicate effectively both orally and in writing; follow written and oral instructions; multi-task; establish and maintain effective working relationships with coworkers, customers, other public and private agencies, and the public sometimes under stressful situations; collect and disseminate information; make computations with speed and accuracy; file alphabetically or numerically; proofread; type from clear copy or draft; make minor decisions in accordance to regulations and established practices; advise and interpret policies and procedures in researching and resolving inquiries, requests and complaints.

Education, Experience, Licensure, Certification: High school diploma supplemented with related clerical or administrative experience in social services or related field OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Special Requirements/Experience (Experience, Licensure, Certification) Experience in the human services field. Must pass the agency’s background checks.

This investigation may include fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority. Applicants will be subject to a Criminal History Background search, Central Registry search, DMV/driving record check. All offers are contingent upon satisfactory results of the required checks and screening.

All employees must have a valid driver’s license to operate a motor vehicle in the state of Virginia. Driving record must meet agency requirements.

Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency. Providing emergency shelter is mandated and required. 

APPLICATIONS, RESUMES AND REFERENCES FOR THIS POSITION MUST BE SUBMITTED ELECTRONICALLY THROUGH THIS WEBSITE. A RESUME MUST BE SUBMITTED WITH YOUR APPLICATION. MAILED, EMAILED, FAXED, OR HAND-DELIVERED APPLICATIONS AND RESUMES WILL NOT BE ACCEPTED.

Consideration for an interview is based solely on the information provided. Applications/Resumes must include complete work history.