In-House Office Coordinator

TherapySouth was founded in July 2006 by Steve Foster, PT, LAT. His vision was that TherapySouth would be a therapist-owned practice, specializing in "hands-on care, close to a patient's home or work". All of our clinics maintain a friendly atmosphere that helps patients feel at home in their surroundings. Having several locations allows patients to conveniently attend physical therapy two to three times per week to improve their daily functions. We know our patients' names when they walk in the door of our clinics! 

At TherapySouth, we are dedicated to keeping our Core Values at the forefront of our minds. We believe in: 

TherapySouth is looking for a talented team-player for our Office Coordinator position! If you are interested in joining our dynamic team, please apply below! 

1. Demonstrate outstanding customer service
2. Prepare copay log for the following day
3. Work Corrections Queue
4. Check faxes
5. Manage referrals
6. Schedule new and returning patient appointments
7. Complete PPT Report
8. Verify new patient insurance
9. Answer phones appropriately
10. Comply with all company policies and procedures as well as State and Federal regulations
11. Demonstrate competence in using software and demonstrate good basic computer skills
12. Perform other duties as required to meet the needs of the company

1. Demonstrate outstanding customer service
2. Answer phones appropriately
3. Check faxes
4. Manage referrals and keep log up-to-date
5. Schedule new and returning patient appointments
6. Prepare copay log for following day
7. Work corrections queue
8. Obtain necessary approval/pre-certification according to insurance guidelines including Medicare certifications.
9. Verify patient insurance and ensure proper documentation is completed.
10. Review benefits with new patients.
11. Enter patient information into electronic system.
12. Scan or attach necessary documentation into patient’s electronic account.
13. Calculate patient balances and payment due in advance to ensure payment is received at time of service.
14. Collect OTC payments in accordance with Patient Payment Guidelines.
15. Enter patient payments daily into Patient Pay and run transaction report daily to verify patient ID numbers.
16. Send required documentation to case managers, adjusters, etc. for Worker’s Comp patients.
17. Scan patient checks and deposit to PNC daily/weekly. Send spreadsheets to Janice McHenry and Stephanie Tiller.
18. Run Clinical Issue Listings to ensure prompt management of Medicare Plans of Care.
19. Contact referrals the same day as received and attempt to schedule appointments within 24 hours.
20. Submit weekly reporting to central business office in a timely fashion.
21. Communicate with Office Coordinator as needed regarding any issues or concerns that presented in Office Coordinator’s absence.
22. Order office and clinic supplies as needed.
23. Demonstrate competence in using software and demonstrate good basic computer skills.
24. Comply with all company policies and procedures as well as State and Federal regulations.
25. Perform other duties as required to meet the needs of the company.

• High school diploma or equivalent required.
• Experience in a medical or clinical office required.
• Experience with insurance verification required.

• Competitive pay with performance-based merit increases. 
• Health, Dental and Vision Insurance.
• Paid Time Off + Holidays.

• Retirement plan with company matching.