Technical Support Advisor

ESSENTIAL DUTIES AND RESPONSIBILITES:

• Furnish technical assistance to customers, sales, and consultants to include, but not be limited to: trouble shooting, field installation, supervision of start-ups and equipment recommendations.
• Provide assistance to manufacturing with respect to warranty, returns, and product performance issues.
• Provide electrical, mechanical and refrigeration assistance when required.
• Handles customer calls and/or complaints for service-related issues.
• Coordinate/dispatch service calls.
• Review, evaluate and process the returned warranty parts associated with warranty claims, and promptly process all claims by end of the month in which the claims are received.
• Gather, sort, and communicate warranty information in order to initiate corrective actions.
• Occasional travel may be required to perform customer visits.
• Perform other duties as required by management.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Basic computer experience that includes spreadsheets experience in Microsoft Office Programs. 
• Understanding of ORACLE (ERP system) is beneficial.
• Excellent verbal and written communication skills.
• Excellent phone skills which include prompt, courteous and efficient handling of calls plus pleasant telephone voice with good diction
• Ability to work independently with little supervision.
• Good electrical and mechanical aptitude.
• Good follow through.
• Personable, friendly, and outgoing attitude.
• Prompt arrival and attendance.
• Basic overall product knowledge.
• Ability to work in a group environment in a professional manner.

EDUCATION AND EXPERIENCE: 

• Trade school and/or factory training certification for refrigeration, steam or mechanical commercial equipment.
• Minimum of 2-5 years’ experience with troubleshooting refrigeration, steam or mechanical commercial equipment.

PREFFERED BUT NOT REQUIRED: 

• Bi-Lingual
• Capkold equipment knowledge

TRAVEL: 

• 5% - 10% required

PHYSICAL REQUIREMENTS:

WORKING CONDITION: General office environment.

Electrolux Professional Group - meeting needs beyond tomorrow

Electrolux Professional Group is the sustainability leader in our industry and one of the leading global providers of food service, beverage, and laundry solutions for professional users. Our innovative products and worldwide service network make our customers’ work-life easier, more profitable – and truly sustainable every day. Our solutions and products are sold in over 110 countries. In 2025, the Electrolux Professional Group had global sales of SEK 12.2bn and approximately 4,300 employees. Electrolux Professional’s B-shares are listed at Nasdaq Stockholm. For more information, visit https://www.electroluxprofessionalgroup.com