Medical Receptionist

Job Summary:
The PSA in Urgent Care is responsible for providing coverage for the HVVMG Urgent Care location. The PSA is responsible for providing clerical support to the department and is knowledgeable of clinic specific workflows for each location. The PSA is responsible for the timely and accurate check-in and scheduling of clinic appointments and walk-in visits, which includes, but is not limited to: obtaining and/or confirming patient demographic information, insurance information, scheduling, cancelling and rescheduling appointments, confirming appointments and assisting patients with general inquiries. This position is 36 hours per week (3 days at 12 hours each) with our Urgent Care open 7 days a week.

Primary Job Duties and Responsibilities:
•Schedule patient appointments in accordance with departmental policy and procedure.
•Greet and check in patients for scheduled appointments as they arrive.
•Obtain and/or confirm patient demographics and health insurance information. Ensure that patient demographics and health insurance information is current in all applicable systems.
•Verify patient health plan eligibility and document verification. Confirm that HVVMG is the assigned medical group for each patient.
•Confirm patient appointments scheduled for the next business day.
•Assist patients with general inquiries and direct patient to appropriate staff member as deemed appropriate.
•Escalate patient concerns to department leadership as needed.
•Process referrals and ensure that appointments are scheduled in accordance with departmental policies and procedures.
•Communicate patient concerns and/or questions to clinic staff so that this can be addressed during patient appointment.
•Ensure that workstation and clinic lobby is maintained clean and orderly.
•Be an active participant in department meetings and huddles
•Document patient communication in patient’s EHR and all other applicable systems/spreadsheets accurately, timely and in accordance with departmental policies procedures and workflows.
•Collect co-payments in accordance with established organizational and departmental procedures. Open and close batches, complete the reconciliation process, and submit collected payments and documentation to appropriate staff on a daily basis.
•Assist with training new staff and provide all applicable resources.
•Be sensitive to factors that influence customers and co-worker’s situation including age, gender, culture, race and socioeconomic status. Be observant of others’ social cues (emotions) and respond appropriately.
•Be sensitive to factors that influence customers and co-worker’s situation including age, gender, culture, race and socioeconomic status. Be observant of others’ social cues (emotions) and respond appropriately
•Perform other duties as assigned.

The pay range for this position at commencement of employment is expected to be between $21.81 and $22.00/hour; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Qualifications:
•Education: High School diploma or equivalent.
•Experience: 1 year of medical office experience.
•Skills: Ability to manage time effectively to meet established deadlines
•Skills: Ability to effectively communicate with individuals within all levels of the organization, patients, providers, vendors and others.
•Skills: Bilingual, preferred.
•Skills: Ability to utilize computers, computer software/applications, and Microsoft Office applications (Word, Outlook, Power Point, etc.) with basic to intermediate proficiency.
•Skills: Ability to utilize Electronic Medical Records (EMR), preferred.
•Driving: Current California driver’s license and proof of auto insurance coverage.