Veterinary Surgical Centers (VSC) in Vienna, VA is seeking a Lead Client Service Representative (Lead CSR) to serve as both a frontline client service professional and a day-to-day leader for our Client Service team.

At our Rarebreed clinic, you can help reimagine the veterinary experience in your community.

This role is ideal for an experienced CSR who enjoys mentoring others, leading by example, and helping create a positive, organized, and welcoming hospital environment.

Under the direction of hospital leadership, the Lead CSR supports excellent client service, smooth front-office operations, and team engagement—stepping in as a resource for staff while continuing to provide hands-on client support.

What You’ll Do

Client Service & Front Office Support

Deliver warm, professional client service in person and over the phone
Support accurate patient check-ins, discharges, scheduling, and communications
Help resolve client concerns and escalate appropriately
Maintain a welcoming, organized, and professional front office and lobby

Team Leadership & Daily Operations

Serve as a visible leader and role model for the Client Service team
Support daily workflow, staffing coverage, and task prioritization
Coach, support, and help train CSR team members
Promote a respectful and collaborative team culture
Communicate team needs, concerns, and feedback to hospital leadership
Step in to support operational decisions when leadership is unavailable, as directed

Communication, Safety & Facility Support

Collaborate effectively with medical teams and hospital leadership
Ensure hospital policies, procedures, and service standards are followed
Support safety protocols, cleanliness, and overall hospital organization
Participate in hospital meetings, trainings, and initiatives as needed

Requirements

High school diploma or equivalent
Previous experience as a Client Service Representative in a veterinary or medical setting
Demonstrated leadership skills or experience mentoring/training peers
Strong communication, organization, and problem-solving abilities
Ability to remain calm, kind, and professional in a fast-paced environment
Comfortable juggling multiple priorities while maintaining attention to detail
Flexible schedule, including availability for rotating nights, weekends, and holidays

BENEFITS

As a result, our total compensation package is outstanding:

Great pay with competitive medical, dental, and vision insurance coverage
401K with a company match of up to 4%- after 6 months of service
Generous paid time off
Mental Health Resources

Plus, special benefits to utilize for your own pet:

Pet Care: Discounts on veterinary services and products
Pet Diagnostics: Discounts on reference lab testing
Pet Food: Discounts on Purina pet foods
Pet Insurance: Discounts available with our preferred vendor

At VSC, we are committed to providing world-class orthopedic and soft tissue surgery in a respectful environment that brings comfort to owners and instills confidence in primary care veterinarians. Each of our clinics shares a facility with other specialty practices, allowing for direct daily collaboration with specialists.

Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting

professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work

experience for our hospital teams.

We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.

Joining our fun and team-first atmosphere comes with a level of support that’s hard to find anywhere

else. Everything we do is with purpose – down to the way we invest in our people and create long overdue change in the industry. We’re hyper-focused on supporting our professionals, so they can

focus on bringing the gold standard of medicine to our patients and their families.

Employment will require the successful completion of references and background check.

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local laws.

Learn more about our career opportunities at: https://rarebreedvet.com/careers/

Where uncommon support partners with joy.

Learn more about this Employer on their Career Site

Client Service Representative - Lead