Exchange Administrator

Position Overview

Serve as a senior Exchange Administrator for FCA's email systems and work with FCA's designated technical staff

Core Responsibilities

• Administer FCA's email systems, which are implemented in Microsoft Exchange and Microsoft Exchange Online.
• Support Exchange integrations with interfacing systems (e.g., in-house applications, Microsoft Active Directory, Azure Active Directory, M365 services, and anti-spam appliances) including tasks related to certificates, mail flow, security, and data loss prevention.
• Support technical projects related to improving the architecture, administration, operation, and security of the agency's email systems.
• Perform operations and maintenance activities for the Exchange environment including monitoring environment health, updating configurations, applying updates, and reviewing and actioning mail flagged as potential or actual threats.
• Support end-user and business email requests including those related to user mailbox provisioning, management, access/permissions, and deprovisioning. Make recommendations on best-fit solution for requests.
• Troubleshoot and resolve issues with FCA's email systems and mail flow, working with FCA and other entities, as required. Mail flows includes integrated systems (e.g., anti-spam appliance, Microsoft DLP tools, and non-Exchange encrypted email service).
• Respond to and resolve assigned incidents and service request tickets, following FCA's ticket resolution processes for updating and closing tickets.
• Apply security controls, security updates, and STIGs to systems as directed by the Agency.
• Support security Assessment and Authorization (A&A) activities as they pertain to Exchange and server operations responsibilities (e.g., participating in meetings with A&A assessment team, answering questions, and providing documentation).
• Document configuration settings, procedures, processes, and root cause analysis when required.
• Provide additional support for routine general server administration tasks including applying patches, managing backups, and performing software and operating system installations in accordance with FCA's processes and procedures.
• Provide general operations support for FCA's Microsoft 365 and Azure environments, as required (e.g., performing Exchange-related tasks for FCA's cloud migration projects, conducting cloud operations tasks which are analogous to FCA's on-prem environment).
• Adhere FCA's policies, processes, and procedures in performance of all task, including but not limited to change management, vulnerability management, records management, privacy, and security.

Minimum Requirements

• Education: Bachelor's Degree in Computer Science recommended, but not required
• Experience: 7+ years recent experience as a senior Microsoft Exchange administrator
• Technical Proficiency: Microsoft Exchange / Exchange Online, Microsoft Active Directory, Azure Active Directory, M365 services, and anti-spam appliances, Exchange backup and recovery, PowerShell scripts, Networking
• Certifications: Following Certifications are recommended, but not required: M365 Messaging Administrator, Azure Administrator, Security+, SC-300 or CISSP.

Preferred Expertise

• Demonstrated success in Federal Contracting recommended.
• Strong analytical and problem-solving capabilities.

Halvik's pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.