UX Researcher – Defense Aviation Logistics

SteerBridge Strategies is a modern technology company delivering innovative, mission‑focused solutions to the U.S. Government and private sector. Leveraging deep expertise in federal acquisition, digital transformation, and emerging technologies, we deliver agile, commercial‑grade capabilities that accelerate operational effectiveness and drive measurable mission success.

At the core of SteerBridge is our people—especially the veterans whose leadership, problem‑solving mindset, and commitment to excellence elevate every project we support. We don’t simply hire exceptional talent; we cultivate it, creating meaningful career pathways for veterans, military spouses, and professionals who share our passion for advancing technology and strengthening the missions we serve.

POSITION OVERVIEW 

We are seeking a UX Researcher to support a mission-critical Defense Aviation Logistics application used by federal customers. This role focuses on deep user research, usability validation, and workflow optimization. SteerBridge applies proven design patterns such as Medallion Architecture to structure, validate, and operationalize data within mission-critical aviation analytics platforms. The UX researcher will play a critical role in ensuring these architectural patterns translate into clear, usable, and decision-ready experiences for operators working in high-consequence environments. 

The UX Researcher will primarily focus on aviation readiness, fleet sustainment, maintenance, and supply chains. The role will support operational planning systems supporting users that include aviation maintainers, logisticians, planners, and key decision makers operating under time pressure and incomplete information. This will be a hybrid position based out of Vienna, VA. 

• Health insurance
• Dental insurance
• Vision insurance
• Life Insurance
• 401(k) Retirement Plan with matching
• Paid Time Off
• Paid Federal Holidays

• Plan and conduct qualitative and quantitative research (interviews, contextual inquiries, diary studies, surveys).  
• Collaborate with engineering and data teams to ensure architectural patterns and system constraints are accurately reflected in user workflows and decision-support experiences.  
• Design and execute usability testing on prototypes and production systems.  
• Analyze research findings and synthesize insights into actionable recommendations.  
• Develop personas, journey maps, and task flows.  
• Support information architecture and workflow design.  
• Collaborate with designers, product owners, engineers, SMEs, and leadership.  
• Conduct competitor and domain research to inform design decisions.  

• US Citizenship required.
• 3+ years UX Research or Human Factors experience 
• Strong command of UX research methodologies 
• Experience with complex, regulated, or enterprise systems 
• Ability to translate complex data into clear insights.
• Demonstrated experience supporting logistics, supply chain, fleet management, or aviation sustainment systems, including conducting user research within operational logistics environments.  

• Experience with aviation, defense, fleet management, or logistics systems 

USE OF ARTIFICIAL INTELLIGENCE 

SteerBridge Strategies may use artificial intelligence (AI) tools to support portions of the hiring process, such as reviewing applications or analyzing resumes. These tools assist our recruitment team but do not replace human judgment. All final hiring decisions are made by humans. 

SteerBridge Strategies is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants and employees are treated with respect and dignity—regardless of race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any other characteristic protected by law.

We also provide reasonable accommodations for individuals with disabilities in accordance with applicable laws. If you require assistance during the application process, we encourage you to reach out so we can support your needs.