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Benefits:
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- 401(k)
- 401(k) matching
- Dental insurance
About the Role:
When families contact Assisting Hands Home Care, they're often facing one of the most difficult decisions of their lives. As our Client Relations Coordinator you will be the first person they speak with and the first impression they have of our organization.
This role is to educate families about our services, build trust, answer questions, and guide prospective clients through the first steps of beginning home care.Â
In addition to supporting prospective clients, you'll develop and maintain relationships with hospitals, rehabilitation centers, skilled nursing facilities, assisted living communities, physicians' offices, and other community partners to ensure they understand the services we provide. You'll work closely with our Care Management team to ensure every new client has a seamless experience from their first phone call through their in-home evaluation.
If you enjoy helping people, building relationships, and making a meaningful difference every day, we'd love to meet you.
Primary Responsibilities
- Serve as the primary point of contact for prospective clients and families, answering inbound inquiries with professionalism, compassion, and confidence.
- Build trust with families by listening to their needs, educating them about our home care services, and helping them determine the best next steps.
- Schedule clients for an intake with our Care Managers and ensure each appointment is properly prepared.
- Collect and organize essential client information so Care Managers are equipped for successful intakes.
- Maintain consistent communication with prospective clients throughout the process to provide an exceptional experience.
- Build and nurture relationships with hospitals, skilled nursing facilities, rehabilitation centers, assisted living communities, physicians, social workers, case managers, and other referral partners.
- Conduct follow-up calls and outreach to community partners to strengthen relationships and thank them for prospective client opportunities.
- Assist with light marketing initiatives, including phone outreach, email communication, and social media content.
- Prepare intake packets and provide administrative support to the Care Management team.
- Maintain accurate documentation of communication in our CRM.
- Follow up with former clients when services end to better understand their experience and identify opportunities to reconnect.
Qualifications
We're looking for someone who:
- Has exceptional communication and interpersonal skills.
- Naturally builds trust and develops meaningful relationships.
- Demonstrates compassion and professionalism when working with families during stressful situations.
- Is highly organized and able to manage multiple priorities in a fast-paced environment.
- Possesses strong problem-solving skills and attention to detail.
- Is comfortable learning and discussing home care services, long-term care insurance, VA benefits, and available resources for seniors.
- Works collaboratively while also taking ownership of responsibilities.
- Is proficient with Google Suite and comfortable learning new .
- Is able to work full-time in the office
Preferred Experience
- Home care or healthcare
- Community outreach or business development
- Recruiting or relationship management
- Healthcare marketing or physician/community liaison roles
- Social work or care coordination
- Compassionate, client-focused demeanor with a commitment to quality care
- Proficiency with care management software or CRM systems a plus
- Knowledge of home care, VA, Medicare, or insurance authorization processes is a bonus
Why Join Assisting Hands?
Assisting Hands Brevard is a trusted provider of in-home care services dedicated to helping seniors and individuals with disabilities live safely and comfortably in their own homes. Our clients love us for our personalized approach and the genuine compassion our team brings to every interaction. We foster a supportive, mission-driven work environment where employees are valued, respected, and empowered to make a real difference every day.
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