Benefits:

401(k) matching
Bonus based on performance
Company parties
Dental insurance
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Mitigation Crew Chief

Company: SERVPRO of Pewaukee & Sussex
Job Type: Full-Time
Location: Pewaukee, WI
Schedule: Full-time with rotating on-call emergency response responsibilities

Position Summary

SERVPRO is seeking a dependable and experienced Mitigation Crew Chief to lead restoration crews on fire, water, mold, and storm damage projects. The Crew Chief is responsible for overseeing jobsite operations, supervising technicians, ensuring quality work, and delivering exceptional customer service throughout the mitigation process.

The ideal candidate is a hands-on leader who thrives in fast-paced environments and has strong knowledge of restoration procedures and drying practices.

Key Responsibilities

Lead and supervise mitigation technicians on residential and commercial restoration projects
Respond to emergency service calls for water, fire, mold, and storm damage losses
Perform and oversee water extraction, demolition, structural drying, cleanup, and debris removal
Set up, monitor, and document drying equipment and moisture readings
Ensure jobs are completed according to SERVPRO and industry standards
Maintain accurate job documentation including photos, moisture logs, and daily notes
Communicate professionally with customers, management, and insurance representatives
Train and mentor mitigation technicians on proper procedures and safety standards
Maintain cleanliness and organization of vehicles, equipment, and warehouse
Enforce safety procedures and proper use of PPE on all jobsites
Participate in rotating on-call schedule for after-hours emergency response

Qualifications

High school diploma or GED preferred
Minimum 1–3 years of restoration or mitigation experience preferred
Previous leadership or crew supervision experience preferred
Strong understanding of water mitigation and structural drying procedures
Valid driver’s license with acceptable driving record
Ability to lift 50+ pounds regularly
Strong communication, leadership, and organizational skills
Ability to work in physically demanding and fast-paced environments

Preferred Certifications

IICRC Water Restoration Technician (WRT)
Applied Structural Drying (ASD)
Applied Microbial Remediation Technician (AMRT)
OSHA Safety Certification

Benefits

Competitive hourly pay based on experience
Overtime and emergency response pay opportunities
Health, dental, and vision insurance
Paid time off and holidays
Company uniforms provided
Training and certification reimbursement
Advancement opportunities within SERVPRO

Physical Requirements

Frequent lifting, bending, kneeling, climbing, and standing
Ability to work in environments affected by water, smoke, mold, and debris
Ability to work extended hours during emergency situations
Frequent local travel between job sites required

Learn more about this Employer on their Career Site