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City/State
Virginia Beach, VAWork Shift
First (Days)Overview:
Sentara Virginia Beach General Hospital is hiring a Full-time Patient Experience Consultant.
Shift/Hours:
Full-time, 40 hours a week, working Day Shift from 8 a.m. to 4:30 p.m., with flexibility to come in earlier or stay later as needed for special events.
The Patient Experience Consultant is responsible for all levels of internal and external stakeholders to champion and manage continual patient experience programming.
Responsible and accountable for the daily operations of one or more healthcare service lines of business. Models and leads professional practices consistent with organizational goals of safety, customer satisfaction and quality for the areas of expertise.
Supports patient experience programming for the division. Participates in strategic planning, assists in coordinating execution of the annual patient experience plan, and leads multiple projects from inception to launch. Collaborates to champion and manage continual patient experience improvements.
Education
Bachelor's Degree (Required)
Experience
3 years of Project Management experience required
3 years of Customer Relations experience required
3 years of Healthcare experience required
Coaching experience preferred
Data Analysis experience preferred
Keywords: Patient Experience, Planning, Strategic Planning, Projects, Project Management, Programming
.
Benefits: Caring For Your Family and Your Career
Sentara Virginia Beach General Hospital, located in Virginia Beach, VA, is home to the region’s only Level III Trauma Center. Our 273-bed facility has a long history of commitment to our communities of Virginia Beach, Eastern Shore, and Northeastern North Carolina, offering specialized tertiary services as well as many advanced clinical services. We are located just 15 minutes from VA Beach Town Center and just a few minutes to the Oceanfront.
As a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart, vascular, neuroscience, neurosurgery, orthopedics and spine care, cancer care, advanced imaging, and behavioral health.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Learn more about this Employer on their Career Site
