Front Desk Clerk

Job DetailsJob Location: Corporate - Virginia Beach, VA 23455The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.   General Requirements:   • Maintain a warm and friendly demeanor at all times.   • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.   • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.   • Must be able to multitask and prioritize departmental functions to meet deadlines.   • Must be able to work flexible shifts.   • Must be able to stand for long periods of time.       Fundamental Requirements   • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.   • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.   • Ensure logging and delivery of packages, mail and messages to guests.   • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.   • Follow all cash handling and credit policies.   • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.   • Handle check-ins and checkouts in a friendly, efficient and courteous manner.