Back to search
Job DetailsJob Location: Michigan ENT & Allergy Specialists - 3100 N. Wellness Dr. - Holland , MI 49424Position Type: Full TimeSalary Range: $20.00 - $26.00 HourlyTravel Percentage: Instate multi-clinic travelJob Description Summary/objective The Initial Telephone Triage Specialist is responsible for answering incoming patient calls, assessing their medical concerns, and providing appropriate guidance based on established protocols. They gather patient information, evaluate symptoms, and determine the urgency of the situation, directing patients to the appropriate care or resources, whether it's scheduling an appointment, recommending self-care, or advising emergency care. The role requires excellent communication, active listening skills, and a strong understanding of medical terminology to ensure accurate triage and patient safety. Essential functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Answer incoming phone calls Answer all Physician Line calls, connecting the caller to on-call provider. Must re-address result notes, phone calls, and refill requests following the clinical process. Manage voicemails and faxes Complete prior authorizations for medications. Assist with rooming patients as needed. Competencies Ability to thrive in a fast-paced environment Excellent customer service and computer skills Strong verbal and written communication skills Friendly, personable demeanor Detail oriented Supervisory responsibilities: None Work environment: [in office, remote, hybrid] Physical demands Must be able to occasionally lift and / or move up to or more than 25 pounds. Frequent sitting with occasional standing and walking. Utilization of hand and finger dexterity for computer work and the viewing of a computer screen for the majority of the day. Travel required In-state multi clinic travel may be required. Required education and experience High School Diploma and/or Technical School Certificate or Associate Degree in Medical Assisting or Associate Degree Basic Life Support Certification Highschool diploma or GED At minimum 5 year's experience as a Medical Assistant Qualifications
Learn more about this Employer on their Career Site
