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Description
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A Member Service Representative works with their team to provide awesome daily service to our members. Their job is not limited to one station or even one branch; they provide member support and coverage to the credit union. The key elements that make up a Tucoemas Member Service Rep I are:
- Live out our Core Values with every member and team member in every interaction.Â
a) Stop doing stupid things.
b) Be the sunshine today.
c) Be Awesome.
d) It takes a village.
e) Sweep your own doorstep.
f) Champion in the arena.
- Accurately process teller transactions, such as deposits, withdrawals, transfers, sale or processing of negotiable instruments, etc.
- Provides exceptional member service to all membersÂ
- The ability to work at any location as needed.
- Takes an active role in branch member service programs by greeting all members, learning their names, and meeting their banking needs by introducing credit union products and services.
- Goes the ‘extra mile’ to build trust relationships, customer loyalty, and satisfaction.Â
- Supports the branch team to achieve service and benchmark goals.Â
- Participates in all assigned employee development programs in support of the Credit Union’s commitment to our values and mission.
- Resolves routine issues and directs complex issues to the appropriate management      staff member.
- Balances currency, coins, and checks in cash at the end of shift and compares totaled amounts with data displayed on the core processing system; secures cash.Â
- Performs other duties and projects as assigned.
- Able to meet branch transaction and service benchmarks through goal attainment.
Requirements
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- High school degree or equivalent.
- Ability to be Bonded
- Minimum of one year of Hospitality ExperienceÂ
- Ability to work Monday-Saturday between the hours of 8:30-6:15 at all branch locations.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
- Self-motivated      and excellent communication skills
- Able to travel to cover other branches for training or staffing as needed.
- Prior banking and/or credit union experience is preferred.
- Experience with the core platform Jack Henry is preferred.
- Fluency in Spanish is a plus.
- Cash Handling experience is a plus.
- Ensures compliance with all safety, security, and compliance programs, including but not limited to BSA, AML, OFAC, Branch Security, and Safety.
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