Administrative Assistant, Quality Assurance (Casa Raphael)

Position Title: Administrative Assistant, Quality Assurance

Program: Casa Raphael

Department: Administration

FLSA Status: Full-time and Non-Exempt

Benefits: Alpha Project offers a generous benefits package, including 14 paid holidays, paid vacation, sick leave, and 100% employer-paid medical, dental, vision premium, and group life insurance

Pay Range: $27.00 - $29.00 an hour, commensurate with experience

POSITION SUMMARY

The Administrative Assistant, Quality Assurance, under the direct supervision of the Quality Assurance Supervisor, Program Director, Clinical Supervisor, and Program Administrator, will provide administrative support to Case Management. The Administrative Assistant, Quality Assurance, will possess a strong ability to communicate orally and in writing and can identify potential opportunities and enhancements to the services provided by the program.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Quality Assurance

• Maintain professional communication with community, outreach, and support agencies;
• Communicate and adhere to program policies and procedures and model professional rapport in accordance with the Casa Base/Casa Raphael Operations Manual;
• Work with treatment staff as needed in maintaining client records to Drug Medi-Cal standards;
• Create and maintain detailed records of documentation and auditing; and
• Create and maintain processes that will better the Substance Use Disorder program.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The physical demands/conditions described below are representative of those that must be met/tolerated by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Sitting at a desk for sometimes long and continuous periods of time;
• Answering or making calls on the telephone for sometimes long and continuous periods of time;
• Using a keyboard to perform research, and to communicate through written means for sometimes long and continuous periods of time;
• Looking at a computer monitor for sometimes long and continuous periods of time;
• Frequent standing, walking, reaching, and stooping;
• Exposure to low to moderate noise levels.

QUALIFICATIONS

Candidates must demonstrate the ability to follow policies and procedures as established in the Company's Employee Handbook. Candidates will also contribute to a positive work environment by behaving and communicating in a manner such that they get along with all constituent groups, co-workers, and management.

In addition, the education, experience, and other skills listed below are representative of the knowledge, skills, and/or abilities required.

EDUCATION & EXPERIENCE

• High school diploma or GED;
• Three (3) years of administrative experience; and
• Three (3) years' work experience in the substance use disorder field, specializing in Drug Medi-Cal processes.

KEY SKILLS SET

• Ability to communicate in person and over the phone, required;
• Strong written and verbal communication skills, required;
• Ability to follow confidentiality protocols and protecting personal information, required;
• Ability to organize and prioritize projects and multiple tasks in an effective and timely manner, required;
• Effectively problem-solve and maintain composure in high-pressure situations required;
• Ability to act as liaison with staff, vendors, contractors, and other entities;
• Knowledge of general office practices;
• Ability to work independently with minimal daily supervision, required;
• Strong knowledge in the Drug Medi-Cal billing process;
• Strong knowledge in Substance Use Disorder policies and procedures, which include County of San Diego BHS and Drug Medi-Cal; and
• Strong knowledge in auditing practices, which include Substance Use Disorder residential programs and Drug Medi-Cal funded programs.

EQUIPMENT AND APPLICATIONS

• Firm understanding of Microsoft Office, including Excel, Outlook, and Word, required;
• Working knowledge of all standard office equipment, required;
• Familiarity with San Diego County database program, Smart Care; and
• Experience with principles and practices of data collection and report preparation, preferred.

Alpha Project for the Homeless provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.