Dispatcher

Description

Join an organization with 100 years of experience and tradition – AAA South Jersey! We are committed to totally satisfying our members, the motoring public, and the communities we serve.

We’re looking for a highly skilled Emergency Roadside Dispatcher to join our team in our Voorhees, NJ location.   Hours include a combination of nights, weekends and holiday shifts.   The individual must efficiently handle emergency assistance requests and provide exceptional customer service. In this role, the candidate will:

• Receive and manage incoming emergency roadside assistance calls, swiftly assessing the situation, analyzing available resources, and dispatching appropriate assistance (e.g., tow trucks, mechanics, or emergency services).
• Utilize Salesforce platform to log and track all customer interactions, ensuring accurate and detailed records of each service call.
• Demonstrate empathy and professionalism while assisting distressed motorists, providing timely updates on service status, and offering solutions to their roadside emergencies.
• Work with tow truck operators and service providers to ensure prompt and efficient dispatching and resolution of roadside requests.
• Offer basic troubleshooting support to motorists, attempting to resolve minor car issues remotely if possible.
• Review data from Salesforce to identify trends, areas for improvement, and potential upselling opportunities.
• Make recommendations for process improvements 

Benefits include:

• A competitive starting rate
• Quarterly incentive bonus
• Annual performance-based bonus
• Generous PTO (Paid Time Off)
• Paid Company Holidays 
• 401(k) plan with company match
• Affordable Medical, Dental, Vision, and Prescription Coverage 
• Employer provided basic life insurance and long-term disability coverages 
• Employer provided AAA membership
• Tuition Reimbursement 

Requirements

• Experience as an Emergency Roadside Dispatcher or similar role
• Demonstrated understanding of handling emergency situations and customer service
• Knowledge and experience working with Salesforce, including data entry, tracking, and reporting.
• Excellent communication and interpersonal skills, with a focus on delivering clear and concise information to distressed motorists and collaborating effectively with service providers.
• Ability to think and act quickly in assessing situations and providing appropriate solutions.
• Demonstrated ability to handle multiple tasks while maintaining accuracy.
• Ability to remain calm under pressure and handle high-stress situations with professionalism.
• Able to work nights, weekends, and holidays.