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Client Onboarding & Training Specialist

DealerFLEX
Posted 3 days ago, valid for 2 years
Location

Voorhees, NJ 08043, US

Salary

$75,000 - $85,000 per year

Contract type

Full Time

By applying, a DealerFLEX account will be created for you. DealerFLEX's Privacy Policy will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.

Sonic Summary

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  • DealerFLEX is seeking an Implementation & Support Specialist for their Dealer Dispatch platform, which enhances dealership workflow and communication.
  • The role requires 3-5 years of experience in client onboarding, technical support, or operations training, with a focus on strong communication and customer service skills.
  • The specialist will guide new clients through setup, conduct training, manage support inquiries, and document processes to improve the customer experience.
  • Candidates should be tech-savvy, organized, and able to adapt to the evolving needs of the business, with experience in project management tools and a background in SaaS being advantageous.
  • The salary for this position is competitive, reflecting the candidate's experience and qualifications.
Dealer Dispatch is a web and mobile platform developed by DealerFLEX to streamline dealership workflow, communication, and safety. We help automotive teams stay organized, accountable, and connected through technology that simplifies complex operations.

We are seeking a Client Onboarding & Training Specialist to train new dealerships, support users, and establish the foundation of our customer experience.

What You’ll Do
  • Lead onboarding and training for new dealership clients (virtual and on-site)
  • Conduct training sessions and create quick reference guides for dealership staff
  • Create playbooks, training materials, and client-facing documentation
  • Document onboarding processes, FAQs, and best practices
  • Collect and relay client feedback to the product team—no coding required
  • Monitor adoption and follow up to ensure engagement and satisfaction
What We’re Looking For
  • 3–5 years in SaaS implementation, client onboarding, training, or customer success
  • Experience teaching or training users on software (not IT support or development)
  • Strong communication and customer service skills
  • Tech-savvy and comfortable learning new software quickly
  • Highly organized, self-motivated, and able to work independently
  • Comfortable with dynamic business needs as the company quickly evolves and scales
  • Experience managing projects inside tools like Monday.com, Jira, or equivalent systems
  • Interest in process improvement, documentation, and client education
  • Experience in automotive retail (dealership service or fixed ops) or B2B SaaS is a plus
If you’re ready to take the next step in your career and gain valuable leadership experience, apply today!

DealerFLEX specializes in full-service staffing solutions for the automotive industry, including valet, service drive management, detail, wash, and fleet operations.

Apply now in a few quick clicks

By applying, a DealerFLEX account will be created for you. DealerFLEX's Privacy Policy will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.

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