Accounts Receivable Rep (Full-time, Specialty Billing)

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Scheduled Weekly Hours:

Gundersen Health System is seeking a detail-oriented and proactive individual to join our team as a full-time Accounts Receivable Rep in our Specialty Billing department! If you're passionate about problem-solving, compliance, and making a difference in healthcare finance, we encourage you to apply!

What's Available:

• Full-time – 1.0 FTE (40 hours/week)

• Monday – Friday, 8-hour shift between 7 AM-5:30 PM (flexible start times based on team coverage and operational needs)

• Location: Hybrid eligible role after training, with expectation to travel onsite to Onalaska, WI occasionally

• Department: Specialty billing

What You Will Get:

• Starting pay of $18.63/hour or more based on experience

• Opportunities to grow your career through our Career Development Center and Tuition Investment Program

• Access to top-rated retirement plans and healthcare benefits

• Supportive leadership and a collaborative team environment

What You Will Do:

• Work with payors, patients, and internal teams to resolve billing issues, verify correct reimbursement, and maintain accurate patient account data.

• Perform complex account reviews, including denials, credit balances, corrections, insurance eligibility updates, and refund requests, while documenting all actions.

• Communicate with patients about financial responsibilities, provide estimates, set up payment arrangements, and support overall patient satisfaction.

• Ensure compliance by maintaining up‑to‑date knowledge of regulations, contractual guidelines, HIPAA, and payer requirements.

• Identify and resolve system or data issues, such as Charge Master concerns and ERN file errors, collaborating with PBS Systems, IS, and other departments as needed.

• Participate in process improvement, departmental meetings, and special projects to enhance workflow, accuracy, and patient experience.

What You Need:

• High school diploma or equivalent

• 1 year of work experience, preferably in a medical facility, insurance company, or office setting

• Strong communication and problem-solving skills

• Familiarity with medical billing and third-party payor processes is a plus

• Successful completion of core competency testing for Accounts Receivable Representatives

Emplify Health is comprised of two of the Midwest’s most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan’s Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities. 

If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.

Equal Opportunity Employer