Assistant Director of Development Operations

A humble college founded before Texas was a state, Baylor now stands as one of the premier institutions of higher education in the world. Baylor has continued to invest in research and doctoral education, both solidifying and elevating its unique status as a preeminent Christian research university. Baylor is among 187 R1 institutions, just 52 of which are private universities.

Since 2011, Baylor has been named as one of the nation’s “Great Colleges to Work For”. Great Colleges to Work For® is one of the country’s largest and most respected workplace recognition programs. Each year, Great Colleges recognizes the colleges and universities that get top employee ratings regarding workplace practices and policies across 10 areas. This recognition is based on faculty and staff responses to a related annual survey. The survey, conducted by ModernThink, is a way for colleges and universities to gain a deeper understanding of how their employees experience and view various aspects of the institution. This continued recognition further affirms Baylor as a rewarding place to build a career. 

What We Are Looking For

The Assistant Director Development Operations reports to the Senior Associate Athletic Director for Revenue.

This position plays a vital role within Baylor Athletics and the Bear Foundation, overseeing the day-to-day operations of donor communications, premium seating options, and assist with data management and gift processing. The role is responsible for developing strategic donor engagement initiatives that strengthen relationships, enhance stewardship efforts, and support the long-term growth of Baylor Athletics.

A bachelor’s degree, one-year relevant professional experience, and an active Christian faith are required. 

Required Qualifications:

• Exceptional written and verbal communication skills 
• Strong attention to detail, accuracy, and organizational skills 
• Ability to prioritize responsibilities and meet deadlines in a fast-paced environment 
• Flexibility to work evenings, weekends, and holidays as needed 
• Proficiency in Microsoft Office Suite 

Preferred Qualifications:

• Working knowledge of Paciolan ticketing software 
• Experience managing donor events and stewardship initiatives 
• Strong interpersonal and relationship-building skills with donors and stakeholders 
• Experience with gift processing and donor database management 
• Knowledge of data analytics and reporting tools 
• Understanding of Adobe Creative Suite and Eloqua 

A valid US Driver License with a clear driving record of at least two years is required. Applicants must be authorized to work full-time in the United States.

What Will You Do

• Collaborate with the Bear Foundation, ticket sales, and ticket operations teams to develop and execute donor communication strategies 
• Oversee Bear Foundation marketing and communication initiatives
• Manage gift processing operations and streamline operations 
• Create and manage social media and digital engagement strategies for Bear Foundation platforms 
• Lead operations and customer service initiatives during football and basketball game days, with a focus on donor relations and premium experiences 
• Assist with capital campaigns, annual fund initiatives, as needed 
• Produce donor impact reports, campaign updates, and stewardship communications for internal and external audiences 
• Analyze donor trends, ticketing data, and engagement metrics to support strategic planning and decision-making 
• Collaborate with marketing, communications, and creative teams to ensure consistent branding and messaging across donor engagement efforts 
• Maintain accurate donor records and ensure compliance with institutional, conference, and NCAA policies and procedures 
• Build and maintain positive relationships with alumni, donors, former student-athletes, and external stakeholders 
• Prioritize and complete projects in accordance with departmental policies, procedures, and timelines 
• Stay informed on industry trends and best practices to continuously improve donor engagement programs and operations
• Perform all other duties as assigned to support Baylor’s mission

What You Can Expect

As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family’s wellbeing and allows you to be a part of the life of a vibrant and active college campus.  To learn more, go to Baylor Benefits & Advantages.

Explore & Engage

Learn more about Baylor and our strategic vision, Baylor in Deeds.  Also, explore our great hometown of Waco and the many opportunities to engage locally.  If you are new to Central Texas, This is Waco! 

Baylor University, a private not-for-profit university affiliated with the Baptist General Convention of Texas, is committed to compliance with all applicable anti-discrimination laws, including those regarding age, race, color, sex, national origin, military service, genetic information, and disability. Baylor complies with statutory Affirmative Action/Equal Opportunity requirements. Baylor's full official Notice of Non-Discrimination may be read online.