Assistant General Manager

 ABOUT TOPGOLF 

Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverages, events, and entertainment into one experience that keeps guests coming back. 

WHAT WE’RE SEEKING 

Are you the kind of leader who does notwant to be handed in authority? You earn it every day. Do you see the gaps before they become problems, coach your team before performance slips, and hold yourself to a higher standard than anyone asks of you? 

We are looking for an Assistant General Manager who is ready to lead, not just support. Someone who walks the floor with intention, understands the numbers as well as the energy in the room, and is actively building toward running a venue of their own. This role is not a steppingstone you coast through. It is where you prove you are ready for the next level. 

If you want to become a General Manager by doing the work, this is where that happens. 

THE ROLE  

The Assistant General Manager supports the General Manager in leading the entire venue of operation. This role oversees department managers across all business functions, guest experience, food and beverage, golf services, facilities, and events — ensuring every part of the operation runs at a high standard. 

The AGM owns day-to-day execution, holds leaders accountable, and steps in as the acting of GM when needed. This role operates with autonomy, sets the tone for the team, and is a key driver of venue performance.  

As a leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons. 

WHAT YOU WILL DO 

Lead Venue Operations 

•Oversee department managers and their teams in delivering best-in-class guest experiences 

•Hold leaders accountable for operating standards, staffing, and guest and team safety 

•Step into the GM role during absences, owning full venue accountability 

•Forecast and manage sales and expenses across departments 

•Leverage business metrics and trends to drive performance and maximize profitability 

Develop and Coach Leaders 

•Coach and develop direct reports, investing in their growth as leaders 

•Drive team member engagement across all departments 

•Support effective hiring, scheduling, and team building across the venue 

•Delegate with clarity and follow up to ensure execution 

Drive the Guest Experience 

•Stay visible on the floor and interact with guests to assess and elevate their experience 

•Champion a culture of hospitality across every touchpoint 

•Use guest feedback and operational data to continuously improve the experience 

Represent the Brand and Community 

•Cultivate relationships with community leaders and local organizations 

•Support brand-building events, partnerships, and activations 

•Uphold Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring 

CORE COMPETENCIES FOR SUCCESS 

Drives Results | Consistently achieving results, even under tough circumstances. 

•Pushes others to achieve results and holds people accountable for poor outcomes 

•Fosters a sense of urgency in the team for reaching goals and meeting deadlines 

•Leads others to persist despite setbacks or obstacles 

•Drives a record of accomplishment of success across the venue 

Builds Effective Teams| Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals. 

•Communicates clear goals and roles to all department managers 

•Ensures the team has the right mix of skills and leverages individual strengths 

•Coaches others on how to build effective, high-performing teams 

•Rewards team efforts and accomplishments consistently 

Ensures Accountability| Holding self and others accountable to meet commitments. 

•Accepts responsibility for the successes and failures of own work and the team's work 

•Monitors metrics and milestones to chart progress against expectations 

•Holds departments accountable for budgets, goals, and operating standards 

•Designs feedback processes into daily operations 

Decision Quality| Making good and timely decisions that keep the organization moving forward.