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Functional Title: Business Process Improvement Analyst
Job Title: Management Analyst IV
Agency: Health & Human Services Comm
Department: AES SISS Bus Process Improv
Posting Number: 14346
Closing Date: 03/23/2026
Posting Audience: Internal and External
Occupational Category: Business and Financial Operations
Salary Range: $5,797.66 - $9,508.25
Pay Frequency: Monthly
Salary Group: TEXAS-B-25
Shift: Day
Additional Shift: Days (First)
Telework: Eligible for Telework
Travel: Up to 25%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: WACO
Job Location Address: 612 AUSTIN AVE
Other Locations: Austin
MOS Codes: 0510,0570,4502,4505,8016,8840,8852,8862,8870,11A,11Z,14FX,165X,171X,35PX,37A,37F,3N0X6,46A,612X,632X
641X,70A,70D,70E,712X,732X,INF,IS,SEI13,SEI15,YN,YNS

Brief Job Description:

The Texas Health and Human Services Commission (HHSC) seeks highly qualified candidates to fill the Management Analyst IV position within the Office of Access and Eligibility Services. The Office of Access and Eligibility Services is driven by its mission to connect Texans to services by helping individuals and families in need of food, medical care, cash assistance and other social services.

The ideal candidate will thrive in an environment that emphasizes: innovation through new ideas, striving for excellence by taking pride in your work, embracing our differences as a source of strength, accomplishing more through partnership, leading by example, and learning for continuous improvement. This candidate should have considerable knowledge and or experience with Texas Works and Medicaid for the Elderly and People with Disabilities programs, processes, policies and systems related to eligibility determination.

Management Analyst IV performs highly advanced (senior-level) professional administrative and policy analysis work. Work involves overseeing and implementing organizational studies and evaluations, evaluating systems and procedures, overseeing work simplification studies, and evaluating operations and procedures manuals to assist management in operating more efficiently and effectively. Facilitates large-scale workgroup sessions with representatives across AES. Highly skilled in the development of business process mapping, business requirements, systems thinking and technical documentation. May plan, assign, and/or supervise the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

Essential Job Functions (EJFs):

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Reviews and evaluates new or improved business and management practices for application to agency programs or operations. Creates business case for proposed process or technology-based changes, including developing Return on Investment and Cost-Benefit Analysis documentation. Develops new or modifies existing administrative program policies, procedures, goals, and objectives. Develops solutions to organizational issues and concerns, develops organizational change strategies and plans, and/or conducts training for their implementation. (20%)

Oversees, plans, and directs organizational studies of work problems. Advises management on agency studies by identifying priorities and defining study scope, purpose, objectives, time frames, and resource requirements. Interprets historical, current, and projected data to identify problems, causes, and areas for which procedural or system changes are indicated. Reviews comprehensive technical records and reports that present and interpret data, identify alternatives and make recommendations. (20%)

Performs advanced end-to-end analysis on audit findings and operational challenges to document existing processes and offer recommendations on improvements. (20%)

May plan, assign, and/or supervise the work of others. (20%)

Supports software development for applicable systems impacted by business process changes. (10%)

Performs related work as assigned. (10%)

Knowledge, Skills and Abilities (KSAs):

Knowledge of:
Microsoft Power Apps, Power BI or similar software.

Microsoft Excel, including pivot tables and other data analysis functions or similar software.

Skill in:

The uses of virtual office software and equipment.

Interpersonal relationships, including the ability to work with people under pressure, negotiate among multiple parties, resolve conflicts, and establish and maintain effective working relationships with various level personnel.

Evaluating problems; developing alternative solutions; overseeing studies; developing and interpreting policies and procedures; designing programs or training; implementing policies and procedures; preparing concise reports; communicating effectively; and planning, assigning, and/or supervising the work of others.

Ability to:

Apply extensive knowledge of Texas Works and Medicaid for the Elderly and People with Disabilities programs, processes, policies and systems related to eligibility determination, preferred.

Apply extensive knowledge of business process improvement, systems thinking, or related fields, preferred.

Apply organizational development and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures; of methods and procedures analysis techniques; of work simplification methods; of forms and records design and control procedures; and of statistical analysis.

Produce process mapping and apply business process improvement methodologies.

Develop products using Microsoft Visio or similar software.

Registrations, Licensure Requirements or Certifications:

Any of the following certifications are preferred, but not required:

Lean or Six Sigma certification, Prosci Change Management or process improvement related certification preferred
Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) certification preferred.
Certified Product Owner (CSPO), Scrum Master (CSM), Scaled Agile Framework (SAFe) or Agile-related certification preferred.

Initial Screening Criteria:

At least 3+ years of full-time professional work experience, preferably in a large, public sector, or Human Health & Services Commission (HHSC) applying continuous improvement methodologies to HHSC related programs, policy and procedures. (Required)
Experience with performing as part of a team by contributing to the formulation of short and long-term goals, departmental and work planning, and developing effective communication strategies and relationships with others. (Required)
Bachelor’s or Master’s degree in a related field from an accredited university is preferred, but not required. (Preferred)
High level of proficiency in using Microsoft Office Suite including Teams, Visio, SharePoint, project management/process improvement software and/or related tools. (Preferred)
Any of the following certifications:

Lean or Six Sigma certification, Prosci Change Management or process improvement related certification preferred
Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) certification preferred.
Certified Product Owner (CSPO), Scrum Master (CSM), Scaled Agile Framework (SAFe) or Agile-related certification preferred.

Additional Information:

The office location is at 701 W 51st Street Austin, TX 78751. This is a part time telework position, subject to change. Must be willing to travel to State Office (701 W 51st Street Austin, TX 78751) based on business needs. Other state travel may occur based on business needs. This position is posted statewide. If the selected candidate does not reside within 50 miles of the assigned HHSC AES State Office Headquarters (JJ Winters Complex, 701 W 51st St, Austin, TX 78751), they may not be eligible for reimbursement to HQ based on current travel policies.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

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