Certified Pharmacy Technician

PRIMARY DUTIES:

• Customer Service:
• Greet and assist patients with inquiries about pharmacy services.
• Provide information in a friendly and professional manner to ensure a positive experience.
• Communicate and provide service excellence to patients and other partners, utilizing the AIDET (Acknowledge, Introduce, Duration, Explanation, Thank) framework to ensure all interactions are patient-centered and contribute to a positive patient experience.
• Provide non-drug information to patients and clinicians and answer appropriate questions.

Inventory Management:

• Help manage pharmacy inventory by restocking bags and empty medication vials as needed.
• Check patient’s medication batches for completeness of information prior to sacking and dispensing to patient.

 Transaction Processing:

• Operate point-of-sale system by accurately balancing a cash drawer and processing receipts.
• Reconcile daily payments received with computer totals and prepare an accurate bank deposit.

 Day to Day Pharmacy Operations:

• Assist patients at the point of sale by dispensing all the requested medications to the correct patient.
• Assist in bagging prescriptions safely and appropriately.
• Store bagged medications in the assigned will-call, delivery, and shipping areas.
• Provide excellent patient care through providing patient’s medications at the Pharmacy Curbside.
• Maintain a clean work area and equipment.

Compliance:

• Follow all state and federal pharmacy policies and procedures regarding the handling of medications and patient information.

OTHER DUTIES:

· Other duties as assigned by supervisor

PHYSICAL AND MENTAL REQUIREMENTS:

· Visual and auditory accuracy

· Shift length - 8 hours

· Indoor setting

· Continuous use of computer and calculator

· Long periods of standing or sitting

· Frequent use of telephone

· Continuous repetitive grasping and manipulation of both hands

· Continuous conversational communication

· Occasional reaching, walking, squatting, bending, kneeling, twisting and climbing

· Occasionally carrying, lifting, pushing and pulling of up to 25 lbs.

· Occasionally working in confined, noisy, dusty areas

· Infrequent use of personal car

· Understand/carry out simple/detailed, oral/written instructions

· Occasional travel

· Memorize and retain instructions

· Read and interpret detailed specifications

Qualifications

REPORTS TO: Director of Pharmacy Services and Associate Director of Pharmacy Services

EDUCATION & EXPERIENCE: High School diploma or equivalent.

SKILLS: Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Knowledge of pharmacy operations and safety standards. Ability to prioritize tasks and to delegate them when appropriate. Ability to function well in a high-paced and at times stressful environment.

JOB SUMMARY: We are seeking a reliable and organized Pharmacy Clerk to join our team. The Pharmacy Clerk will provide essential support through daily pharmacy operations. The ideal candidate will possess strong customer service skills, attention to detail, and the ability to work collaboratively in a fast-paced environment while prioritizing patient care and overall experience.