Director of Rights Protection

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Director of Rights Protection 
Job Title: Human Rights Officer III 
Agency: Health & Human Services Comm 
Department: Clients Rights Unit 
Posting Number: 19811 
Closing Date: 08/31/2026 
Posting Audience: Internal and External 
Occupational Category: Protective Services 
Salary Range: $5,098.66 - $8,304.83 
Pay Frequency: Monthly
Salary Group: TEXAS-B-23 
Shift: Day 
Additional Shift:  
Telework: Not Eligible for Telework 
Travel: Up to 15% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location: Waco Center for Youth 
Job Location City: WACO 
Job Location Address: 3501 N 19TH ST 
Other Locations:  
MOS Codes: No military equivalent 
 
 
 

Brief Job Description:

Would you thrive in an environment where you learn and grow personally and professionally all while helping make a positive impact on people’s lives? Do you appreciate being around others like yourself who are dependable, trustworthy, hard workers who believe in the value of teamwork? HSCS is dedicated to building an atmosphere where employees feel valued and supported while providing specialized care for Texans in need. HSCS is comprised of ten psychiatric hospitals, two youth residential treatment facilities, and thirteen state supported living centers. The psychiatric hospitals are a hub of excellence for forensic mental health and complex psychiatric care, with all facilities accredited by The Joint Commission. They provide state-of-the-art treatment that is recovery-oriented and science-based. If providing hope and healing through compassionate, innovative, and individualized care interests you, we welcome your application for the position below.

Under the supervision of the State Hospital Superintendent, performs advanced (senior level) rights protection work without any conflict of interest. The Human Rights Officer III (Director of Rights Protection) has the responsibility to maintain a program which ensures the legal and basic human rights of individuals served are promoted and protected. Investigates allegations of rights violations and seeks to find a resolution for all parties involved. Supervises the work of subordinate Rights Protection Officers. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Essential Job Functions (EJFs):

• Attends work on a regular basis and may be asked to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.

• Supervises the work of subordinate Rights Protection Officers and develops and implements processes to ensure that individual patient rights are observed on all state hospital units and programs.

• Represents the individuals served in recovery team meetings as needed and on hospital committees, which may include the Hospital Executive Committee, Grievance Committee, Ethics Committee, and other committees as requested.

• Responds to requests and complaints by visiting with individuals on their treatment unit and assists with other hospital rights issues as needed.

• Conducts observations and interviews with staff and individuals to ensure compliance with The Joint Commission (TJC) standards, Centers for Medicaid and Medicare (CMS) standards, the Texas Administrative Code (TAC), HIPAA, and agency policy and procedures related to the rights of the individuals served. Completes medical record audits using the Quality System Oversight (QSO) instruments, TJC tracer tools, and unit review tools to ensure that rights restrictions are property documented.

• Provides a mechanism to file complaints and/or grievances concerning treatment and treatment outcomes by thoroughly investigating each allegation or request received and/or refers it to the appropriate agency. Represents the expressed desires of the individuals served and advocates for the resolution of their grievances. Provides results to the patient, other appropriate parties, and as requested by the HHSC Office of Ombudsman.

• Provides analysis and trends on the nature and extent of complaints and/or grievances and prepares reports.

• Supports HHSC provider investigators regarding Client Abuse/Neglect cases as requested in carrying out their investigations. Works closely with the hospital Superintendent responding to abuse, neglect, and exploitation (ANE) investigation results.

• Supports Office of Inspector General (OIG) investigators when conducting their investigations.

• Serves as liaison with Disability Rights Texas (DRTx) responding to inquiries regarding patient rights.

• Coordinates and leads group meetings with patients on treatment units.

• Supports the implementation of the Patient Rights handbook and ensures that patient rights information is posted.

• Ensures that the rights of the individual receiving services have been thoroughly explained to staff and volunteers through orientation and ongoing training.

• Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Knowledge, Skills, and Abilities (KSAs):

• Working knowledge of applicable laws, regulations, and department/agency policy and procedures.

• Considerable knowledge of TJC, CMS, and HIPAA standards.

• Knowledge of legal and basic human rights.

• Knowledge of mental health disorders.

• Knowledge of statistical analysis.

• Skill in conducting interviews.

• Excellent verbal and written communication skills.

• Proficient skills in Microsoft Excel and Word.

• Demonstrated ability to effectively communicate statistical information.

• Ability to make decisions and share recommendations with facility leaders.

• Ability to work independently and productively with all levels of staff.

• Ability to gather, assemble, analyze, and trend facts/data and present the findings in a way that is meaningful, effective, and understandable.

• Ability to facilitate meetings.

• Ability to supervise the work of others.

Registrations, Licensure Requirements, or Certifications:

• Must possess a valid Texas driver's license or obtain it no later than 90 days after hire date to drive a state vehicle. Applicants with an out-of-state driver's license must provide an original certified driving record from the state of driving licensure. Eligible driving record required based on HHSC Fleet Management policy. Must be able to drive state vehicles and golf carts.

Initial Screening Criteria:

• Graduation from an accredited four-year college or university with major course work in psychology, sociology, special education, rehabilitation counseling, or a related human services field AND a minimum of three (3) years' experience in human rights, patient advocacy, mental health services, or case management work.

OR

Associates degree AND a minimum of three (3) years’ experience in human rights, patient advocacy, mental health services, or case management work.

OR

No degree AND a minimum of five (5) years’ experience in human rights, patient advocacy, mental health services, or case management work.

• Two (2) years' experience working with persons with mental health or intellectual and developmental disabilities is required.

Additional Information:

Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aide, Medication Aide, and Employee Misconduct, and List of Excluded Individuals/Entities (LEIE). Males between the ages of 18-25 must be registered with the Selective Service.

All applicants must be at least 18 years of age to be considered for employment at a state-operated facility. Waco and Terrell Center for Youth applicants must be 21 years of age.

Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours.

Compliance with HHSC immunization policy and State Hospital operating procedures related to immunizations is required. According to the Centers for Disease Control and Prevention, healthcare workers are considered to be at significant risk for acquiring or transmitting hepatitis B, measles, mumps, rubella, varicella (chicken pox), tetanus, diphtheria, pertussis (whooping cough), and influenza. All of these diseases are vaccine preventable. As a result, State Hospital policy requires employees be vaccinated according to their level of contact with individuals. In the event you choose to not be immunized for the influenza virus, you may be required to wear a mask and take other protective measures.

Waco Center for Youth is a psychiatric residential treatment facility that serves teenagers ages 13 through 17 with emotional difficulties and/or behavioral problems. Waco Center for Youth bases its treatment philosophy on the belief that both behavior change and an understanding of self and others are equally important in achieving significant long term success in treatment. The mission of Waco Center for Youth is “to give each youth a chance for change” by providing comprehensive psychiatric residential treatment services to emotionally disturbed adolescents of the state of Texas. The facility is operated by the Health and Human Services Commission and is accredited by the Joint Commission on Accreditation of Health Care Facilities.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.