Member Support Supervisor

Location: Las Colinas, TX

Employment Type: Full-Time ON-SITE

Serenity Healthcare is a fast-growing, tech-enabled care company looking for a Member Support Supervisor to lead a high-volume inbound call team. You'll set the standard, coach to it daily, and make sure every member interaction reflects the five-star service our team is known for. If you've led teams in call center previously — and you hold your team to the same bar you hold yourself — we want to talk.

What You'll Do

Lead and develop a team of employees in a fast-paced, high-volume call environment

Coach daily — specific, consistent feedback that raises performance and builds confidence

Monitor calls and CRM data to identify trends, close skill gaps, and drive quality metrics

Handle escalated member interactions with composure, professionalism, and clear resolution

Hold the team accountable to schedule adherence, conversion targets, and quality standards

Run team huddles, one-on-ones, and performance reviews with structure and follow-through

Partner with operations and clinic teams to keep workflows smooth and service levels high

Maintain a calm, productive floor culture where standards are high and support is real

What We're Looking For

Minimum 1 year of experience supervising a call center team

You don't just set expectations — you model them

Proven track record of hitting team performance metrics and holding people accountable with care

Strong verbal communication — clear, direct, and composed under pressure

Comfortable with data: you use numbers to coach, not just to report

You leave every shift with the team better than you found it

Pay & Benefits

Competitive pay based on experience

90% employer-paid medical, dental, and vision insurance

401(k) retirement plan

10 PTO days (15 after year one) + 10 paid holidays

Referral bonuses when you bring great people in

Fast-growing company with real career progression for strong performers

About Serenity Healthcare

Serenity Healthcare is a fast-growing, tech-enabled care company delivering innovative, evidence-based treatments that produce lasting outcomes for our members. We hold ourselves to a high bar in everything we do — and that starts with how we lead. If you've been trained that "good enough" isn't good enough, you'll fit right in here.

Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.

Learn more about this Employer on their Career Site