Parts Department Support

Flexicon is seeking a detail-oriented and customer-focused individual to join our Parts department. An ideal candidate would have strong communication skills, a good understanding of industrial mechanical equipment, order processing and able to deliver excellent customer service.

General Areas of Responsibility:

Customer Support: Provide timely and accurate support to customers regarding parts inquiries, quotes, orders, and availability of parts both purchased and fabricated.

Parts Identification: Assist customers in identifying the correct parts for their equipment, machinery, or products by referencing manuals, drawings, and databases.

Order Management: Process customer parts orders for replacement and spare parts, ensuring that they are accurate, complete, and processed efficiently within the Flexicon systems.

Problem Resolution: Address and resolve any issues related to defective parts, returns, backorders, or shipping discrepancies, ensuring customer satisfaction.

Documentation: Keep detailed records of customer interactions, parts orders, and any issues or concerns raised by customers.

Sales Support: Assist the Sales department by providing parts quotes, pricing, and availability, and follow up with customers when necessary.

Communication: Work closely with the Production, Shipping & Purchasing departments to ensure timely delivery of parts and that customer expectations are met.

Follow-Up: Follow up with customers to ensure parts have been received and are functioning correctly, offering any additional assistance as required.

Proactive Selling: Support proactive selling efforts by following up on existing or dormant quotes to re-engage customers and identify potential sales opportunities.

Requirements:

Ability to assist customers over the phone as well as email

Ability to communicate effectively verbally and in writing

Ability to make solid decisions and recommendations in a rapid paced, forward thinking environment

Ability to perform assigned responsibilities with minimal to moderate supervision

Ability to prioritize, organize and perform multiple work assignments simultaneously

Knowledge of and ability to use computer applications including, but not limited to Microsoft programs, ERP programs and Outlook

Minimum Qualifications:

Candidates should have a Customer Service background with 2 to 3 years’ experience, preferably in a business to business manufacturing environment.