Director Guest Services

The Director of Guest Services leads all Front Office functions, including Guest Service Attendants, Night Audit, Rooms Control, and Shuttle Operations, to deliver a seamless, high‑quality owner and guest experience. As part of the Resort Leadership Team, this role drives service excellence, operational efficiency, and financial performance by developing and implementing policies, processes, and initiatives that enhance owner and guest satisfaction while supporting the achievement of annual business objectives.

Here's why you'll love it here - We offer an excellent benefits package to our full-time Team Members that include:

• Salary Range: $80,000 - $95,000/annually
• This position is eligible for a corporate bonus
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program – enjoy discounted rates at incredible properties around the globe
• Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones.
• Team Member Recognition and numerous learning and advancement opportunities to fuel your professional growth…and more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.