Bell Trolley Driver (Full Time)

Aloha and Welcome!  Thank you for your interest in employment opportunities with Mauna Kea Resort.  We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive. In addition to industry-competitive salaries, team member recognition programs, and training and career opportunities, we also offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, dining, and golf discounts, and more. 

At Mauna Kea Resort, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.

Division:  Front Office (FRN006)

Band 1

MKR Bell Trolley Driver

Primary Responsibilities:

Drive hotel vehicles within state regulations, safely and in a responsible manner.  Transport luggage/golf equipment on pick-up and drop-off of passengers.  May assume the duties of luggage/valet attendant when not driving.  Handle all guest requests and ensure that guests are properly greeted and serviced.  Communicate with all departments on complaints of guests and resolve complaints within their direct impact.  Maintain a personal and professional safety/driving record free of unsafe moving violations and tickets.  Knowledgeable of hotel guest alcohol awareness program and employee alcohol/drug use policies.  Understand and assist within their role in emergency procedures.  Complete daily reports on number of passengers and guest comments.  Inspect vehicle daily; keep vehicle clean and properly serviced and fueled.

Essential Duties:

• Greet guests in a warm and friendly manner according to resort standards.
• Transport guests within the Resort following the designated route, schedule and standards.
• Inspect vehicles daily and complete the checklist.  Report any problems with the vehicle to the garage.
• Clean and refuel vehicles.
• Operate vehicles following safety procedures and adhering to all traffic laws.
• Assist guests into and out of vehicle.
• Load and unload bags and other items from the vehicle.
• Deliver items within the resort including baggage, golf bags, newspapers, etc.
• Communicate with bell desk via radio for pick-ups.
• Provide information regarding the resort, facilities, restaurants and the Big Island to guests.
• Communicate with hotel managers regarding guests’ complaints which directly impact their area.
• Knowledgeable of hotel guest alcohol awareness program.  Report any problems with guests and alcohol use to the hotel manager on duty.
• Log all movement on transportation log.
• Perform other related duties as assigned or required.

Other Duties:

• Assist luggage/valet attendants as needed.

Working Conditions:

• Sit in and operate hotel vehicle continuously during shift.
• Drive outdoors in various weather conditions.

Work Hours:  

• Must be able to work shift and days determined by manager
• Must be able to work in excess of 40 hours per week if needed. 

Equipment Use:         

• Resort vehicle used to transport guests
• 2-way radio
• Step stool

Mental and Physical Demands:

• Lift and carry golf bags or luggage weighing up to or over 50lbs. in and out of the vehicle.
• Stand, walk and reach to open doors, assist guests in/out of vehicles during entire shift.
• Bend and stoop to check vehicle
• Climb in and out of vehicle.
• Safely operate resort vehicle.

Communication Demands:

• Must be able to verbally communicate with employees, managers and guests and employees in person or over the radio.

Minimum Qualification Requirements:

• Must be pleasant, smiling and friendly
• Acceptable Traffic Abstract
• Current Driver’s License

We appreciate your interest in joining our 'Ohana.   Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on your employment application form.