Customer Service Representative

PURPOSE

Performs duties within the Call Center which include communication with guests, inputting customer orders, processing payments, and other duties as assigned to support Call Center operations.

KEY ACCOUNTABILITIES

Essential Functions

·      Answer telephone quickly within Pizza Hut guidelines

• Clearly communicate to customers all specials and promotions
• Follow up on customer orders and report issues to MIC
• Accurately record customer orders on to POS system
• Communicate to store personnel any special requests
• Keep cubicle and work area clean and organized at all times

Safety

•      Ensure that safety is a priority for all employees. Act in a safe manner and do not put self or others at risk. Safety is everyone’s responsibility.

Other Functions

•      Performs other duties as assigned.

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This Position Description summarizes the primary responsibilities of this role at the time of commencement. Various other responsibilities not listed here may also fall within the responsibility parameters of the position. From time to time and with the natural developments of business structure and practice, an employee may be required to perform additional or new responsibilities that fall reasonably within the expectations of this role. Any significant adjustments to role responsibilities will always be made after consultation with the employee.