Scheduling/Dispatch Coordinator

We are looking for an enthusiastic, caring individual who is committed to excellent customer service, teamwork and can manage a bustling work environment and varied workload with a calm demeanor and positive attitude.

The primary location for this full-time position is Waite Park, MN.

Primary Responsibilities include:

*Answer incoming calls from customers; provide excellent customer service and accurate information.

*Schedule rides and assign to appropriate bus routes using navigation software.

*Communicate trip assignments using technology, monitor routes and work with drivers to improve efficiency and customer service.

*Preview schedules to ensure accuracy and efficiency; make necessary adjustments to reduce ride time and maximize productivity.

*Record and maintain ride denials for future service design planning.

*Complete data reporting for rides and billing requirements.

*Serve as link between customers and drivers; communicate additions and cancellations, payments, etc.,

*Maintain positive relationships with community partners (senior living facilities, medical providers, developmental centers, schools, etc.)

Starting wage range for this full-time position is $19.72 - $23.67 per hour

Benefits include: paid holidays, PTO, health/dental/life insurance, employee assistance and 403b retirement savings match. We also invest in employee wellness and professional development!

Qualifications:

*HS Diploma or equivalency and three (3) years' relevant experience with dispatching, scheduling, customer service or another related field.

*Excellent verbal communication and customer service skills; able to work with a wide range of passenger needs with sensitivity and compassion.

*Proficient in Microsoft Office and general office technology.

*Ability to prioritize work tasks, use good judgment and pay attention to detail; strong problem-solving skills.

*Ability to maintain concentration with frequent interruptions in a multi-person office setting.

*Availability for scheduling Monday-Friday and occasional Saturdays.

*Punctuality and regular attendance is an essential function of the position.

*Prior dispatch/scheduling experience and navigation technology experience, preferred.

*Bi-lingual, preferred. (Spanish, Somali)

To apply:

Applications can be submitted online through our website: www.tricap.org OR you can contact us for application materials by phone: 320-251-1612 or email: general@tricap.org. Applications are due by Friday, August 28, 2026.