Parts Representative

Thor Motor Coach, the leading manufacturing motorhome manufacturer in North America, is seeking a Parts Representative to join our team in Wakarusa. This position identifies early alert customers that may be in a service center or dealership too long.

Responsibilities:

• Quickly respond to phone calls and emails regarding orders, quotes, and parts issues
• Accurately and efficiently research and process parts sales orders and requests for quotations for all customers. This includes processing unlisted parts requests within 24 hours of receipt
• Update customers on changes in status of their orders or requests for quotes
• Coordinate with Purchasing Agents on expedited orders, status updates, and or cancellations of orders and purchase orders
• Coordinate with Customer Service Specialist to facilitate the expediting of items to dealers with elevated warranty status
• Other tasks as assigned by supervisor or management

Requirements:

• High School Diploma or GED
• Basic customer service skills
• Basic computer skills
• Good phone etiquette
• Sense of urgency
• Ability to problem solve and think independently
• Technical ability a plus
• Knowledge of parts procurement process

Pre-employment drug screen required

EOE