Corporate Service Advisor - Automotive

Job DetailsJob Location: Crossroads Automotive Group - Wake Forest, NC 27587Position Type: Full TimeCrossroads Automotive Group is seeking a proven Service Advisor ready to excel in a fast-paced, high-volume, multi-franchise dealership environment. If you’re driven by customer satisfaction, efficiency, and strong CSI performance, this is your opportunity to join a top-tier automotive group in the Southeast.   What You’ll Do: Able to travel to multiple locations, including overnight stays Fill in as Service Advisor for multiple brands Serve as a Crossroads brand ambassador by consistently modeling the high standards of professionalism, technical expertise, and customer service excellence expected of our Service Advisors  Train new Service Advisors Own the customer experience from check-in to vehicle delivery Serve as the key link between customers and technicians Present recommended services clearly and confidently to drive repair orders Prioritize work effectively to maximize shop efficiency and customer satisfaction Deliver prompt, professional responses to all customer inquiries Build long-term customer relationships that drive loyalty and repeat business Ensure every guest leaves with a first-class dealership experience   Qualifications: 2+ years automotive dealership service advisor experience (Ford experience preferred) Proven CSI performance and strong customer retention skills Excellent communication and relationship-building abilities Strong problem solver who thrives in a fast-paced environment Computer proficient (Reynolds & Reynolds experience a plus) Ability to use a Digital MPI tool (XTime) Professional appearance and positive, high-energy attitude Valid driver’s license with clean record Must pass background and drug screening What We Offer: Company Vehicle & Phone Comprehensive benefits package + paid time off Closed Sundays – work/life balance Reputable, high-volume dealership group