Assistant Director for Housing

REPORTS TO: Senior Director of Housing & Operations

SUPERVISES: Assigned staff

POSITION TYPE: Full-time, nonexempt

SCHEDULE: Up to 40 hours/week; may include occasional evenings or weekends 

This position is open until filled. We accept and review applications on a rolling basis, with priority given to applications received by 8 a.m. on Wednesday, May 20, 2026.

BENEFITS: 

• Medical/Vision Dental Insurance: The following individuals qualify for BMAC's group insurance plans:
  
  • Regular, full-time employees working 30-40 hours per week receive full benefits
    
  • Qualifying dependents: Spouse/legal domestic partner and any dependent children 26 years or younger
    
• Life Insurance
  
• Short/Long-Term Disability
  
• Employee Assistance Program
  
• 401(k) Retirement Plan: Eligibility begins in the first month after hire date. Vesting rules apply.
  
• Paid Time Off (PTO): Employees begin accruing PTO the first day of employment as detailed below
  
  • Employees with 0-5 Years of Service = accrue 0.075 hours per hour worked
    
  • Employees with 5+ Years of Service = accrue 0.0875 hours per hour worked
    
  • Employees with 10+ Years of Service = accrue 0.10 hours per hour worked
    
• Flexible Time Off (FTO): Available based on regular work schedule. 
  
• Holidays: 12 paid holidays
  
• Other Paid Leave
  
  • Bereavement Leave – up to 4 days to eligible employees
    
  • Jury Duty Leave – up to 4 weeks over any 1-year period
    
• Workers Compensation: Comprehensive insurance provide

JOB SUMMARY: The Assistant Director for Housing Services supports the overall leadership, compliance, and operational success of BMAC’s Housing Services Department. This position directly supervises the property management team and serves as a key resource for regulatory compliance, reporting, and quality assurance across all BMAC‑managed housing sites. 

The Assistant Director acts as second‑in‑command to the Senior Director of Housing & Operations—providing strategic support, operational coverage, and decision‑making authority when the Senior Director is unavailable. This role requires a strong understanding of affordable housing operations, state and federal compliance guidelines, landlord‑tenant law, and best practices in property management and asset stewardship. 

OVERVIEW OF RESPONSIBILITIES: Includes, but is not limited to:

Property Staff Supervision & Operational Oversight 

• Provide direct supervision, coaching, and professional development to Property Managers, Resident Maintenance Manager, and Resident Managers. 
• Foster a strength-based, supportive, and innovative culture among staff to provide excellent customer service to BMAC team 
• Conduct regular one-on-one meetings and team meetings to communicate job requirements, monitor workload, and address challenges.  
• Regularly provides feedback and conducts annual performance evaluations; takes corrective action as needed in coordination with CFO and HR.  
• Facilitate professional development and staff training on best practices.  
• Assist with recruitment, hiring, and onboarding of new case management staff. 
• Ensure consistent, high‑quality property management operations across all BMAC‑owned and managed housing units. 
• Support staff with complex resident issues, escalations, and conflict resolution. 
• Monitor property performance metrics including occupancy, turnover, rent collection, unit readiness timelines, and customer satisfaction. 
• Collaborate with the Senior Director to ensure timely work order completion and preventative maintenance schedules. 

Compliance, Reporting & Monitoring Leadership 

• Lead compliance functions, including adherence to federal, state, county, and funder housing requirements. 
• Maintain and update compliance systems, tracking tools, certifications, and reporting calendars. 
• Conduct internal audits of resident files, rent calculations, unit inspections, maintenance logs, and policy adherence. 
• Ensure all team members maintain required certifications (Fair Housing, WA landlord‑tenant law, HUD/HQS standards as applicable). 
• Serve as primary point of contact during site inspections from funders, auditors, and partner agencies. 
• Prepare reports, documentation, and data needed for audits, funder monitoring, and internal reviews. 
• Maintain accurate records related to compliance, property performance, and departmental operations. 
• Support grant reporting in collaboration with Senior Director and Fiscal. 

Leadership Support  

• Serve as operational back up to the Senior Director during absences. 
• Acquire working knowledge of the WX, HRGP and SHEAP programs to effectively support the Housing team. 
• Provide leadership support with budgeting, financial monitoring, purchasing, work planning, and staff development. 
• Support rollout of new housing initiatives, grant‑funded programs, and process improvements. 
• Participate in strategic planning for departmental growth and long‑term property needs. 
• Help maintain strong working relationships with community partners such as the Housing Authority, Commerce, utility providers, and local governments. 

Performs other related duties as assigned

QUALIFICATIONS:

Education & Experience

Relevant experience and/or education may be substituted for either education or work history.

• Bachelor’s degree in public or business administration, property management, social sciences or related field.  
• Three (3) years' experience in affordable housing, property management, or HUD-related housing programs. 
• Two (2) years of relevant supervisory experience. 
• Preferred: 
  • Experience with a Community Action Program or non-profit preferred. 
  • Bilingual: English/Spanish. 

Knowledge, Skills & Abilities

• Strong commitment to BMAC’s mission of collaborating with our partners to equitably deliver services and support to our neighbors experiencing poverty and to our values: accountability for our actions and services; dignity for all we serve; honoring diversity, equity, and inclusion in all aspects of our work; and upholding a spirit of service.  
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively with diverse populations, including LGBTQ and people of color, as well as individuals of all ages and ability levels.  
• Skilled in coaching and supporting teams in both operational and compliance functions.    
• Strong organizational skills, with a demonstrated ability to prioritize, pay attention to details, manage, and complete multiple projects. 
• Proficiency with computers, property management software, Microsoft Office (Outlook, Teams, SharePoint, Excel), and data tracking systems. 
• Strong understanding of federal/state housing regulations, Fair Housing, Washington landlord‑tenant law, and property management best practices. 
• Ability to read, interpret, and implement complex regulatory requirements. 
• Strong communication, problem‑solving, and conflict‑resolution skills. 
  

Certifications

• Valid driver’s license by the time of hire with good driving record.
• Must provide own vehicle for travel and must maintain current auto insurance. Mileage will be reimbursed according to the current IRS mileage rate.
• CPR and First Aid training certification (or willingness to complete training in first 6 months of employment). 
• Complete and maintain trainings for Fair Housing law and Washington State landlord/tenant law. 
• HQS or equivalent inspection certification (preferred). 

WORK ENVIRONMENT:  Work is typically performed both in an office setting (approximately 70% of the time) and in the field (approximately 30%). Field work is done outdoors in all weather conditions, in an environment similar to a construction site. May require working in confined spaces, such as beneath floors, in crawl spaces and in attics; and working on rooftops or in other potentially dangerous or hazardous areas. Employee may be exposed to dusty, wet, muddy, poorly ventilated and sometimes unsanitary environments. May require frequent service-area and occasional out-of-region travel, and occasional driving in adverse weather conditions; and occasional overnight or longer absences for trainings or other work purposes. May require flexible schedule depending on work requirements. Back up to on call for emergencies and decision-making support. 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the job's essential functions. Reasonable accommodations may be made to enable individuals to perform essential functions. 

• Prolonged sedentary periods at desk and working on a computer; moving and reaching to perform essential functions. 

• Ability to lift and carry tools and materials weighing up to 40 lbs. 

• Ability to operate typical construction hand and power tools and equipment. 

• Climbing and descending stairs, bending and crawling, pushing, dragging, and carrying materials and/or equipment, sitting for long periods of time, driving. 

• Visual acuity; hand and eye coordination. 

NOTE: This is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees of BMAC are expected to perform tasks as assigned by supervisory/ management personnel, regardless of job title or routine job duties.