Energy & Utilities Program Navigator - Seasonal

REPORTS TO: Director of Energy & Utilities Program

SUPERVISES: N/A

POSITION TYPE: Full-time, nonexempt, seasonal (October through July)

SCHEDULE: Up to 40 hours/week

This position is open until filled. We accept and review applications on a rolling basis, with priority given to applications received by 8 a.m. on Monday, August 17, 2026.

BENEFITS:

• Medical/Vision Dental Insurance: The following individuals qualify for BMAC's group insurance plans:
  • Regular, full-time employees working 30-40 hours per week receive full benefits
  • Qualifying dependents: Spouse/legal domestic partner and any dependent children 26 years or younger
• Life Insurance
• Short/Long-Term Disability
• Employee Assistance Program
• 401(k) Retirement Plan: Eligibility begins in the first month after hire date. Vesting rules apply.
• Paid Time Off (PTO): Employees begin accruing PTO the first day of employment as detailed below
  • Employees with 0-5 Years of Service = accrue 0.075 hours per hour worked
  • Employees with 5+ Years of Service = accrue 0.0875 hours per hour worked
  • Employees with 10+ Years of Service = accrue 0.10 hours per hour worked
• Flexible Time Off (FTO): Available based on regularly scheduled work hours.
  
• Holidays: 12 paid holidays
• Other Paid Leave
  • Bereavement Leave – up to 4 days to eligible employees
  • Jury Duty Leave – up to 4 weeks over any 1-year period
• Workers Compensation: Comprehensive insurance provide

JOB SUMMARY: The Seasonal Program Navigator plays a key role in supporting the Energy & Utilities Program during the high-demand winter season. This position provides direct client services, including intake, eligibility screening, application processing, and appointment scheduling for energy and utility assistance. The role also includes general administrative support, data entry, and coordination of services, with a strong emphasis on client interaction and support.

OVERVIEW OF RESPONSIBILITIES: Includes, but is not limited to:

Client Services & Support 

• Respond to phone and in-person inquiries regarding energy and utility assistance programs. 
• Provide clear, compassionate guidance to clients navigating the application process. 
• Assist clients in completing applications and gathering required documentation. 
  
• Maintain confidentiality and professionalism in all client interactions. 

Application Processing & Eligibility 

• Schedule eligibility appointments. 
• Review applications for completeness and accuracy. 
• Determine and document eligibility based on program guidelines. 
• Determine levels of payment and notify applicants of determination. 
• Process purchase orders and ensure timely data entry into required systems. 
• Refer to other BMAC programs (such as Weatherization) and local resources as needed to provide holistic client support. 

Administrative & Program Support 

• Maintain organized eligibility information and client files. 
• Support the preparation of periodic reports and documentation. 
• Perform general office duties including filing, scanning, and database management. 
• Collaborate with team members to ensure smooth program operations. 
• Generate monthly reports as required. 
• May audit or review co-worker files for accuracy as needed. 
• Provide assistance in the implementation of outreach activities in the community. 

Other Duties 

• Serve as program lead when needed and as directed in the absence of Program Director. 
• Participate in team meetings and trainings. 
• Perform other related duties as assigned. 

QUALIFICATIONS:

Education & Experience

Relevant experience and/or education may be substituted for either education or work history.

• High school diploma or GED; Associates degree in Human Services or related field preferred 
• Two (2) years of experience  in an office environment or client-facing role, preferably at a non-profit or human/social services agency 
  • Intake and/or eligibility screening experience in social service setting is preferred.
  • A working knowledge of issues and resources in relation to services for low-income families, preferred
    
• Bilingual (English/Spanish) strongly preferred

Knowledge, Skills & Abilities

• Strong commitment to BMAC’s mission of building thriving communities and to our values: hope, integrity, compassion, collaboration, and community.   
• Ability to provide excellent, culturally competent customer service and work well with staff, board of directors, and the community at large.   
• Ability to learn basics about all BMAC programs to properly refer callers and walk-in clients.  
• Ability to maintain calm under pressure and de-escalate difficult situations. 
• Excellent oral, written and comprehension skills in English and Spanish languages.  
• Proficiency in working with computer applications. Experience with Microsoft Office, Teams, SharePoint, and client management systems (such as CAP60) strongly preferred. 
• Strong organizational skills with a demonstrated ability to prioritize, pay attention to details, and manage and complete multiple projects. 
• Ability to write legibly.  
• Ability and willingness to learn new skills.  
• Ability to work in an open office setting and multitask with frequent interruptions. 
• Ability to adhere to a high degree of confidentiality and cultivate trust with large, diverse workforce. 
• Ability to exercise good judgement in evaluating situations and making decisions. 
• Strong analytical, initiative and collaboration skills with the proven ability to work in a self-directed manner, under pressure and tight deadlines.  
• Demonstrated ability to foster and maintain positive professional working relationships. 

WORK ENVIRONMENT: Work is primarily performed in an office environment. May require some infrequent local travel.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the job's essential functions. Reasonable accommodations may be made to enable individuals to perform essential functions.

Prolonged sedentary periods at desk and working on a computer. Occasional moving up to 20 lbs.

NOTE: This is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees of BMAC are expected to perform tasks as assigned by supervisory/ management personnel, regardless of job title or routine job duties.