HR & IT Operations Coordinator

REPORTS TO: HR & IT Operations Coordinator

SUPERVISES: N/A

POSITION TYPE: Full-time, nonexempt

SCHEDULE: Up to 40 hours/week 

This position is open until filled. We accept and review applications on a rolling basis, with priority given to applications received by 8 a.m. on Thursday, May 21, 2026.

BENEFITS: 

• Medical/Vision Dental Insurance: The following individuals qualify for BMAC's group insurance plans:
  
  • Regular, full-time employees working 30-40 hours per week receive full benefits
    
  • Qualifying dependents: Spouse/legal domestic partner and any dependent children 26 years or younger
    
• Life Insurance
  
• Short/Long-Term Disability
  
• Employee Assistance Program
  
• 401(k) Retirement Plan: Eligibility begins in the first month after hire date. Vesting rules apply.
  
• Paid Time Off (PTO): Employees begin accruing PTO the first day of employment as detailed below
  
  • Employees with 0-5 Years of Service = accrue 0.075 hours per hour worked
    
  • Employees with 5+ Years of Service = accrue 0.0875 hours per hour worked
    
  • Employees with 10+ Years of Service = accrue 0.10 hours per hour worked
    
• Flexible Time Off (FTO): Available based on regular work schedule. 
  
• Holidays: 12 paid holidays
  
• Other Paid Leave
  
  • Bereavement Leave – up to 4 days to eligible employees
    
  • Jury Duty Leave – up to 4 weeks over any 1-year period
    
• Workers Compensation: Comprehensive insurance provide

JOB SUMMARY: The HR & IT Operations Coordinator supports BMAC’s mission by providing high-quality HR administrative services and serving as the primary backup to the Senior Director of HR. This position also coordinates and responds to day-to-day internal IT operational needs in partnership with CleverPath IT, ensuring smooth communication between staff and the external IT provider.  

The role is a key contributor to organizational continuity, compliance, and employee experience, ensuring smooth HR and IT operations and access, accurate recordkeeping, compliant leave tracking, and efficient onboarding/offboarding.  

OVERVIEW OF RESPONSIBILITIES: Includes, but is not limited to:

Human Resources Operations 

• Provide timely and professional support to staff for routine HR inquiries.  
• Maintain personnel files and HR records in compliance with federal, state, and organizational requirements. 
• Assist with recruitment administration, including job postings, applicant tracking, interview scheduling, reference checks, and hiring documentation. 
• Coordinate onboarding and offboarding processes, including support for orientation logistics, system access, and exit procedures. 
• In coordination with the Payroll Accountant, support benefit administration. 
• Track employee leaves, including FMLA, PFML, and military leave, and assist with reporting and recordkeeping.  
• Manage and audit employee data in the HRIS; generate standard reports as requested. 
• Manage training coordination through LMS, including tracking and compliance documentation. 
• Assists staff in dealing with benefit enrollment and questions. 
• Maintain HR calendars, checklists, and compliance documentation.  

Leadership Support  

• Cross-train and serve as operational back up to the Senior Director of HR during absences, escalating complex employee relations or compliance issues as appropriate. 
• Assist with HR projects, audits, and policy updates as assigned.  
• Support rollout of new initiatives and process improvements. 

IT Operations Coordination 

• Coordinate IT access as part of employee onboarding and offboarding (email, systems, equipment) in accordance with established protocols. 
• Serve as primary organization liaison between staff and off-site IT provider, CleverPath IT, for basic troubleshooting, service requests, and ticket coordination. 
• Track and maintain IT inventory, including laptops, phones, printers, etc. 
• Support staff across multiple worksites with basic technology questions, ensuring consistent coordination with CleverPath IT. 
• Identify trends in staff support concerns that may require additional staff training or oversight.  
• Serve as the chair of the Technology Committee. 

General Administrative Responsibilities 

• Assist with internal communications related to HR and IT processes, onboarding, benefits, and offboarding. 
• Participate in staff trainings, meetings, and cross-functional support activities.  
• Supports the work of BMAC staff committees as assigned 
• Provide administrative support for the Safety Committee. 
• Serve as the staff liaison to the Social Events Committee. 

Performs other related duties as assigned

QUALIFICATIONS:

Education & Experience

Relevant experience and/or education may be substituted for either education or work history.

• AA in human resources, business administration, information systems or a related field 

• Three (3) years of progressively responsible administrative experience in HR and/or IT 

• Spanish bilingual/bicultural strongly preferred. 

Knowledge, Skills & Abilities

• Strong commitment to BMAC’s mission of building thriving communities and to our values: hope, integrity, compassion, collaboration and community. 

• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively with diverse populations, including LGBTQ and people of color, as well as individuals of all ages and ability levels.  

• Ability to work and problem-solve independently as well as through a team approach to achieve objectives and assignments. 

• Excellent verbal, written, and multi-media communication skills. 

• Ability to manage multiple high-priority tasks at once and prioritize deadlines and needs effectively. 

• Proficient knowledge of computer operations with Windows environment and various software programs (particularly with Microsoft Office products—Outlook, SharePoint, Teams, etc.). 

• Experience with IT troubleshooting; able to diagnose and resolve hardware and software issues promptly, on their own or with the support of an IT provider. 

• Demonstrated ability to organize and implement complex projects. 

• Knowledge of employment-related laws and regulations. 

• Ability to have an understanding of all of BMAC’s programs. 

• Possess excellent relationship-building and customer service skills to cultivate trust with a diverse workforce. 

• Ability to maintain BMAC privacy policies, set appropriate boundaries, and exercise sound judgement. 

Certifications

• Valid driver’s license by the time of hire with good driving record.
• Must provide own vehicle for travel and must maintain current auto insurance. Mileage will be reimbursed according to the current IRS mileage rate.
• SHRM or HRCI Certification preferred.

WORK ENVIRONMENT:  Work is primarily performed in an office environment. Involves some local and regional travel. 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the job's essential functions. Reasonable accommodations may be made to enable individuals to perform essential functions. 

Prolonged sedentary periods at desk and working on a computer. Frequently moving up to 20 lbs.; occasional moving up to 40 lbs. Ability to move around the office and other locations to access files, office machinery, supplies, etc.  

NOTE: This is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees of BMAC are expected to perform tasks as assigned by supervisory/ management personnel, regardless of job title or routine job duties.